Sales and Service Advisor → Sales and Service Advisor

Role Overview: The Service Advisor is responsible for selling and promoting products and services, managing customer interactions, and assisting the shop team. They act as the manager on duty in the absence of the store manager.

Key Responsibilities

• Greet customers professionally and document their concerns accurately.
• Inspect vehicles, recommend services, and communicate additional repairs based on technician input.
• Promote sales of parts, accessories, and services with thorough product knowledge.
• Provide accurate quotes, updates, and explanations of warranties to customers.
• Conduct post-repair follow-ups to ensure customer satisfaction.
• Track returns, warranty parts, and handle other assigned duties.
  
  

Qualifications & Skills

• High School Diploma or equivalent.
• Must be at least 18 years old.
• Prior experience as a Service Advisor is required.
• Experience in sales, customer service, or automotive fields preferred.
• Professional appearance with ability to work in a process-driven environment.
• Valid driver’s license.
• Ability to work a minimum of five days per week, including Saturdays.
  
  

Compensation & Benefits: $50,000-$80,000 annually, combining hourly pay with commission. Benefits include paid vacation, sick leave, holidays, insurance, 401(k), tuition reimbursement, employee discounts, and opportunities for advancement.