Dispatcher/Shipping Coordinator

SUMMARY OF FUNCTIONS

The Dispatcher / Shipping Coordinator & Sales Inventory Assistant is responsible for coordinating daily shipping and delivery activities, communicating with drivers and customers, preparing shipping documentation, and ensuring timely and accurate order fulfillment. This position also supports inventory tracking, sales order processing, customer service, and coordination between production, shipping, and sales departments. The role requires strong organizational skills, attention to detail, and the ability to manage multiple responsibilities in a fast-paced pole mill operation.

ESSETNIAL DUTIES AND RESPONSIBILITIES:

Dispatch & Shipping Coordination

• Schedule and coordinate outbound deliveries and incoming shipments. 
• Communicate daily with truck drivers, vendors, customers, and production staff. 
• Prepare shipping documents including bills of lading, delivery tickets, load sheets, and invoices. 
• Monitor shipment schedules and resolve transportation or delivery issues promptly. 
• Ensure loads are accurate, properly documented, and dispatched on time. 
• Maintain records of freight activity, deliveries, and transportation costs. 
• Coordinate with yard and production personnel to prioritize loads and customer orders. 

Inventory & Sales Support

• Assist with tracking pole inventory 
• Update inventory records and help perform cycle counts and physical inventories. 
• Enter customer orders, sales tickets, and purchase information into company systems. 
• Support the sales team by providing product availability, lead times, and shipment updates. 
• Assist customers by phone and email regarding orders, deliveries, and product inquiries. 
• Help maintain accurate pricing, customer records, and order status information. 
• Coordinate communication between sales, production, and shipping departments. 

Administrative Duties

• Maintain organized shipping and inventory records. 
• Ensure compliance with company safety policies and transportation regulations. 
• Assist with general office and operational support tasks as needed. 
• Generate reports related to shipping, inventory, and order fulfillment. 

 SKILLS AND QUALIFICATIONS

• High school diploma or GED required; associate degree or logistics experience preferred. 
• Experience in dispatching, shipping coordination, inventory control, or customer service preferred. 
• Experience in manufacturing, forestry, lumber, or pole mill operations is a plus. 
• Strong computer skills, including Microsoft Office and inventory/shipping software. 
• Excellent communication and organizational skills. 
• Ability to multitask and prioritize in a fast-paced environment. 
• Strong attention to detail and problem-solving ability. 
• Ability to work independently and as part of a team. 

Physical & Work Environment

• Combination of office and industrial yard environment. 
• May require walking through production and loading areas. 
• Must be able to sit, stand, and use office equipment for extended periods. 
• Occasional overtime may be required based on shipping schedules and production demands.

SAFETY

• Must be able to follow all safety rules and regulations
• Wear all required personal protective equipment, i.e., hardhat, safety glasses, hearing protection, and reflective wear
• Report immediately all accidents, near-misses, property damage, equipment damage, or unsafe conditions
• Use proper lifting technique at all times

COMPANY BENEFITS 

We are excited about your interest in a lumber manufacturing career.  Rex Lumber is committed to providing its team members with an exceptional company culture and employment experience.  If you want a career, not a job, and you want to experience big company benefits with an intimate company feel, come join the Rex Lumber team! You have an opportunity to join a fantastic team and be our newest contributor.  

We offer outstanding benefits that include company paid:

• Health with Prescription Drug Insurance
• Dental and Vision Insurance
• Telemedicine Program through Teladoc
• Comprehensive Employee Assistance Program (EAP)
• Paid Vacations and 7 Paid Holidays
• Life and Accidental Death Insurance
• 401(k) Plan with Company Match
• Employee Referral Program
• Personify Health Rewards Program

            Additionally, we offer:

• Safety Incentives
• Accident and Critical Care Insurance
• Wellness Incentives and Employee Recognition Programs
• Conditional Relocation Assistance 
• Conditional Tuition Assistance 
• On-the-Job Training
• A culture that strongly believes in promoting from within
• Potential for additional Paid Time Off hours 
• Uniform Rental and Boot Purchase Program

Rex Lumber has been family owned and operated for over 90 years. We have always believed in our community and the honest, hardworking people that live in it. Today, Rex Lumber employs over 800 people in Alabama, Florida, and Mississippi, and is an industry leader in Southern Yellow Pine manufacturing. We believe in supporting local schools and neighborhoods because we are only as strong as the people that work for us.