What are the responsibilities and job description for the Store Operations Specialist position at ReviveZone Ithaca?
Job description
About ReviveZone Ithaca
ReviveZone Ithaca is a new entertainment facility launching in Ithaca, NY. We're building a welcoming, high-energy destination focused on great guest experiences, and we're growing our founding team ahead of opening.
About the Role
We're hiring a Sales and Operations Associate to support customer outreach, lead generation, local partnerships, pre-opening sales activity, and other launch-related work for ReviveZone Ithaca. You'll report directly to the Executive Director. This position is expected to become an in-person Store Manager role, supporting day-to-day operations of the facility, including guest experience, staff coordination, sales execution, local outreach, and facility readiness.
This role may include remote, local, field-based, and on-site work as needed. Following the opening, regular in-person presence may be expected based on the needs of the business.
We care most about outcomes and day-to-day execution rather than a rigid schedule.
What You'll Do
- Drive customer outreach and generate qualified leads for
- ReviveZone Ithaca
- Build and maintain local partnerships in the Ithaca community
- Support pre-opening sales activity and launch-related initiatives
- Help prepare the facility for opening and a smooth operational launch
- After opening, transition to Store Manager: guest experience, staff coordination, sales execution, local outreach, and facility readiness
What We're Looking For
- Strong sales instincts and comfort with outreach, lead generation, and closing
- Excellent interpersonal and communication skills
- Reliable, self-directed, and outcomes-focused
- Comfort with local, field-based, and on-site work
- Interest in growing into a leadership/Store Manager role
- Prior experience in sales, retail, hospitality, or entertainment is a plus
Compensation & Benefits
- Competite per hour (non-exempt, hourly)
- 5% commission on eligible sales or qualified leads that result in collected revenue, per the company commission plan
- Eligibility for a discretionary bonus based on performance
- Expected transition to a Store Manager role once
- ReviveZone Ithaca opens
Employment is at-will. This offer is contingent on background check, reference verification, proof of U.S. work authorization, and completion of onboarding. To apply, submit your resume and a brief note on why you'd be a great fit for our launch