What are the responsibilities and job description for the Store Operations Specialist position at ReviveZone Ithaca?
About ReviveZone Ithaca
ReviveZone Ithaca is a new entertainment facility launching in Ithaca, NY. We're building a welcoming, high-energy destination focused on great guest experiences, and we're growing our founding team ahead of opening.
About the Role
We're hiring a Sales and Operations Associate to support customer outreach, lead generation, local partnerships, pre-opening sales activity, and other launch-related work for ReviveZone Ithaca. You'll report directly to the Executive Director. This position is expected to become an in-person Store Manager role, supporting day-to-day operations of the facility, including guest experience, staff coordination, sales execution, local outreach, and facility readiness.
This role may include remote, local, field-based, and on-site work as needed. Following the opening, regular in-person presence may be expected based on the needs of the business.
We care most about outcomes and day-to-day execution rather than a rigid schedule.
What You'll Do
Drive customer outreach and generate qualified leads for
ReviveZone Ithaca
Build and maintain local partnerships in the Ithaca community
Support pre-opening sales activity and launch-related initiatives
Help prepare the facility for opening and a smooth operational launch
After opening, transition to Store Manager: guest experience, staff coordination, sales execution, local outreach, and facility readiness
What We're Looking For
Strong sales instincts and comfort with outreach, lead generation, and closing
Excellent interpersonal and communication skills
Reliable, self-directed, and outcomes-focused
Comfort with local, field-based, and on-site work
Interest in growing into a leadership/Store Manager role
Prior experience in sales, retail, hospitality, or entertainment is a plus
Compensation & Benefits
Competite per hour (non-exempt, hourly)
5% commission on eligible sales or qualified leads that result in collected revenue, per the company commission plan
Eligibility for a discretionary bonus based on performance
Expected transition to a Store Manager role once
ReviveZone Ithaca opens
Employment is at-will. This offer is contingent on background check, reference verification, proof of U.S. work authorization, and completion of onboarding. To apply, submit your resume and a brief note on why you'd be a great fit for our launch