Branch Operations Specialist

Build your future with us.

At the heart of our success is a team of passionate, skilled, and dedicated individuals. We’re on the lookout for people who thrive on delivering exceptional customer service and building lasting client relationships. Our culture is built to attract top talent, celebrate performance, and fuel professional growth.

As a proud community bank, we believe in giving back to the neighborhoods we serve. Supporting local events and organizations across our 14-county footprint isn’t just something we do—it’s who we are. It’s our way of saying thank you to the people who make this region an incredible place to live, work, and grow.

Interested in making a difference while building a rewarding career?

We invite you to review the job description below and apply today. We look forward to learning more about you.

Together, we build something amazing—and we support you with benefits such as:

• Profit Sharing/401K Plan
• Health, Dental & Vision Insurance
• Tuition Reimbursement
• Paid time off
• Employee Assistance Program

…and more!

• Performs and monitors a variety of operational procedures and policies in support of the branch banking system to ensure compliance with bank policies, as well as legal and government regulations.

• Conduct Teller, Sales and Service, Platform and other designated training courses for new and existing branch employees.
• Conduct and/or coordinate ad hoc refresher or specialized training courses facilitated by Branch Operations.
• Maintain all resource manuals, such as the Teller and Platform resource manuals, ensuring content is updated as changes are made and to also continually review the documents to explore opportunities for improvement.
• Ensures adequate and accurate documentation to protect against risk of loss if legal action becomes necessary; Calendars files for follow-up documentation for Compliance; Provides documentation reports to appropriate personnel as required.
• Maintains activity logs to generate weekly or monthly reports; Verifies reports submitted by branches for accuracy and completeness.
• Maintains proficiency in all branch operating systems, including platform, teller, and scanning programs; Leads the implementation of system changes to support new products; Ensures system integrity and recommends program changes to more efficiently and effectively support services offered.
• Coordinates all branch cash shipments to and from the vendor, as well as any special cash needs the branches may have; Reconciles the account daily with Finance; Coordinates and schedules cash deliveries to all off-site ATM’s; Reconciles all ATM machines with each replenishment occurrence.
• Maintains and assists in the development of branch operating procedures.
• Administers and monitors the Branch Operations annual branch audit process.
• Conforms to General Performance Expectations as identified for all employee.

WORK EXPERIENCE, QUALIFICATION AND EDUCATION REQUIREMENTS

• Associate’s degree in business, finance or related field
• Two to four years experience in related field
• Strong communication, interpersonal, presentation and analytical skills required
• Proficient computer skills in all branch operating systems, as well as Microsoft Word, Excel and PowerPoint
• Comprehensive knowledge of compliance, legal and technical requirements applicable to the branches
• Comprehensive knowledge of the operating policies and procedures that impact the branches
• Basic knowledge of Business Analytics

Salary Range $19 to $29 Hourly

Compensation offers are based on a wide range of factors including relevant skills, training, experience, education and, where applicable, licenses or certifications obtained. Market and organizational factors are also considered. Along with a competitive compensation program please visit the benefits section of our Careers page to view available benefits.

Chemung Canal Trust Company/Capital Bank/Canal Bank fosters a diverse and inclusive culture where employees are able to succeed to their full potential. EEO/AA Including Veterans and Disabled.