Front Desk Agent Hotel Saint Louis

Job Purpose:

Guest Experience Agent — Front Desk

Hotel Saint Louis | St. Louis, MO

We’re looking for a high-performing Guest Experience Agent who understands that the front desk is the heart of the hotel.

This position is for someone who genuinely enjoys taking care of people, can stay calm under pressure, and knows how to turn a problem into an opportunity to create a great guest experience.

What You’ll Do

• Welcome and engage guests with a warm, professional and genuine approach
• Handle check-ins, check-outs, reservations, payments and guest requests accurately
• Anticipate guest needs and provide personalized service
• Resolve guest concerns and complaints with confidence, professionalism and good judgment
• Take ownership of problems rather than simply passing them to someone else
• Effectively multitask in a fast-paced hotel environment
• Communicate clearly with guests and all hotel departments
• Handle phone calls, emails and in-person requests professionally
• Maintain accurate guest information and follow hotel and Marriott standards
• Promote hotel amenities, outlets and services when appropriate
• Assist with upselling and creating additional revenue opportunities
• Work collaboratively with housekeeping, engineering, food & beverage and management
• Maintain a clean, organized and professional front desk
• Complete assigned tasks without constant supervision
• Protect guest privacy and confidential information
• Follow through on guest requests from start to finish

We’re Looking For Someone Who Is:

• Guest-focused — You genuinely care about people and understand hospitality.

• A problem solver — You can think through a situation and find a solution instead of immediately saying, “I don't know.”

• A strong communicator — You know how to communicate with guests, coworkers and leadership professionally, even when situations are difficult.

• A multitasker — You can answer the phone, assist a guest at the desk, respond to a request and still keep track of what needs to be done.

• Self-motivated — You see what needs to be done and do it. You don't need someone standing over you.

• Accountable — You take ownership of your responsibilities and follow through.

• Calm under pressure — Busy days, difficult guests and unexpected situations don't throw you off your game.

• Team-oriented — You understand that great guest service requires the entire hotel team.

• Detail-oriented — Accuracy matters when handling reservations, payments, guest requests and hotel systems.

• Professional — Your attitude, appearance, communication and work ethic represent the hotel.

The Right Person for This Role

We want someone who can walk through the front door and immediately understand:

You are not just checking someone into a room. You are setting the tone for their entire stay.

If you enjoy hospitality, solving problems, helping people and being part of a team that takes pride in its service, we'd like to meet you.

Qualifications

• Previous hotel, hospitality, customer service or guest-facing experience preferred
• Front desk experience preferred
• Marriott experience is a plus
• Strong verbal and written communication skills
• Ability to work independently and as part of a team
• Ability to work a flexible schedule, including weekends and holidays
• Ability to remain professional and composed in challenging situations
• Must be dependable and punctual

If you are looking for a position where you can simply stand behind the desk and wait for guests to tell you what to do, this may not be the right fit.

If you take pride in service, take ownership, solve problems and want to make a difference in the guest experience, we want to hear from you.