What are the responsibilities and job description for the Front Desk Supervisor position at Restoration St Louis Inc?
Position Overview
Hotel Blackhawk Hotel. Nights, Days, Weekends a must
We are seeking a strong, experienced Front Desk Supervisor to lead our front office team and ensure every guest receives exceptional service from arrival to departure. This role is ideal for a hands-on leader who thrives in a fast-paced hospitality environment, sets high standards, and leads by example.
Key Responsibilities
- Supervise daily front desk operations, ensuring efficiency, accuracy, and professionalism
- Lead, coach, and motivate front desk agents to deliver outstanding guest service
- Serve as the primary point of contact for escalated guest concerns and VIP requests
- Monitor check-in/check-out processes to ensure a smooth and welcoming experience
- Train new team members and reinforce service standards and hotel policies
- Assist with scheduling, shift coverage, and staff performance management
- Ensure proper handling of reservations, billing, and cash transactions
- Coordinate closely with housekeeping, maintenance, and management to meet guest needs
- Maintain a polished, organized, and guest-ready front desk environment
Required Qualifications
- 3–5 years of hotel front desk experience, with at least 1–2 years in a supervisory or leadership role
- Strong leadership and team-building skills
- Excellent communication and conflict resolution abilities
- Proven ability to manage high-pressure situations with professionalism
- Solid understanding of hotel operations, reservations systems, and guest service standards
- Flexible availability, including evenings, weekends, and holidays
Preferred Qualifications
- Experience with property management systems (PMS) such as Opera, FOSSE, or similar
- Background in training and developing high-performing teams
- Strong attention to detail and organizational skills
What We Offer
- Competitive pay based on experience
- Opportunities for growth within the hotel
- Supportive and team-oriented work environment
- The chance to play a key leadership role in delivering exceptional guest experiences
Salary : $17 - $18