What are the responsibilities and job description for the Tier 2 Desktop Support Engineer position at Resourcesoft, Inc.?
Requirements
- 3 or more years of experience in SCCM deployment processes and configurations.
- Proficiency in server folder permissions and network shares management.
- Experience in PowerShell scripting and remote command line interfaces.
- Experience with Active Directory for remote management and account administration.
- Experience in imaging, troubleshooting, and configuring laptops and network printers.
- Experience with PRTG, remote desktop, and registry modification tools.
- Excellent verbal and written communication skills.
Responsibilities
- Execute remote Tier 2 technical diagnosis and troubleshooting for distributed office locations.
- Manage enterprise computer accounts, mailboxes, and distribution lists via management apps.
- Perform hardware imaging, software installations, and desktop data migrations.
- Coordinate the setup of new computing equipment and the removal of outdated assets.
- Implement enterprise information security policies and technical guidelines.
- Resolve technical issues and document workflows within the ServiceNow support system.
- Provide product guidance and hardware repair support for end-users across multiple regions.
Founded in 1999, Resourcesoft, Inc. is a leading Technology Consulting and Professional Services organization. Headquartered in Marlborough, MA, the company serves the technology needs of its clients nationwide. Resourcesoft has often been recognized by prominent rating agencies for its exemplary growth and stability. With over two decades of industry experience, the Company has evolved as a front runner in enabling project optimization. We partner with leading organizations to provide technology solutions within the financial, insurance, education, government, publishing, healthcare and pharmaceutical domains. We take pride in mentoring a workforce that is well positioned to respond to the emerging IT trends and needs. With the employees at the crux of every business endeavor, our success is driven by our expertise in pairing the right talent with the best jobs in the technology sector. We forge long term, personalized relationships with our employees to advance their career to the next level. We engage them in technology centric client projects that provide opportunities for them to evolve, innovate and deliver world class products and services. Our career opportunities offer challenging assignments and exposure to emerging and cutting edge technologies. We are committed to providing our employees with the tools necessary to accelerate their career progression, while maintaining a healthy, work-life balance. We are deeply committed to providing a workplace ambience that is both challenging and fulfilling.
Resourcesoft is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
For more information about Resourcesoft and our services, please visit our website.