What are the responsibilities and job description for the Desktop support engineer position at Alrek Business Solutions Inc?
Essential Responsibilities
Skill Required /Desired Amount of Experience Deploying PC’s and providing support to end users in a large enterprise environment (1,000 PC’s ). Required 3 Years Develop, test, maintain PC images. Required 3 Years Experience supporting PC’s in a large domain environment. Required 3 Years Install and configure PC hardware and peripherals. Required 3 Years Repair PC’s by replacing hard drives, motherboards, memory, etc. Required 3 Years Experience with security, disk encryption, and anti-virus products on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s. Required 3 Years Knowledge of Active Directory and experience troubleshooting GPO’s and name resolution. Required 3 Years Experience with managing profiles and certificates on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s. Required 3 Years Experience supporting Microsoft Windows PC’s, laptops, and Apple OSx MAC’s using remote tools (SCCM remote, RDP, ARD) Required 2 Years Application Support for MS Office 365 on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s. Required 2 Years Experience integrating Macintosh systems into an Active Directory Domain environment. Required 1 Years Scripting with VBS and PowerShell Highly desired 2 Years Configuration Management Console queries and reporting. Highly desired 2 Years SCCM OSD Task Sequences, thorough understanding of their implementation and how to create and optimize. Highly desired 2 Years Experience using the Microsoft Desktop Optimization Pack (MDOP) technologies and Microsoft Deployment Tool Kit (MDT). Highly desired 2 Years Microsoft Certification. Highly desired 2 Years Able to communicate in a clear manner. Desired 0 Change oriented – improve processes and confront difficult circumstances in creative ways. Desired 0 Demonstrated customer focus; building strong customer relationships. Desired 0 Effectively evaluate information to make correct decisions. Desired 0 Strong problem solving skills, able to narrow scope of problems, eliminate irrelevant information. Desired 0 Strong team player – collaborate with others, be open to other ways of doing things. Desired 0 Interested in emerging technologies demonstrated through training and attending technical events. Desired 0
- Monitor incident queues for issues and take ownership and assist customers as required
- Keep all support tickets up to date and well documented
- As required, provided documentation on issue resolution for other teams
- Monitor and report on PC issues, escalate issues; work with other teams including SCCM, Active Directory, Security, and the IT Service Desk.
Skill Required /Desired Amount of Experience Deploying PC’s and providing support to end users in a large enterprise environment (1,000 PC’s ). Required 3 Years Develop, test, maintain PC images. Required 3 Years Experience supporting PC’s in a large domain environment. Required 3 Years Install and configure PC hardware and peripherals. Required 3 Years Repair PC’s by replacing hard drives, motherboards, memory, etc. Required 3 Years Experience with security, disk encryption, and anti-virus products on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s. Required 3 Years Knowledge of Active Directory and experience troubleshooting GPO’s and name resolution. Required 3 Years Experience with managing profiles and certificates on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s. Required 3 Years Experience supporting Microsoft Windows PC’s, laptops, and Apple OSx MAC’s using remote tools (SCCM remote, RDP, ARD) Required 2 Years Application Support for MS Office 365 on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s. Required 2 Years Experience integrating Macintosh systems into an Active Directory Domain environment. Required 1 Years Scripting with VBS and PowerShell Highly desired 2 Years Configuration Management Console queries and reporting. Highly desired 2 Years SCCM OSD Task Sequences, thorough understanding of their implementation and how to create and optimize. Highly desired 2 Years Experience using the Microsoft Desktop Optimization Pack (MDOP) technologies and Microsoft Deployment Tool Kit (MDT). Highly desired 2 Years Microsoft Certification. Highly desired 2 Years Able to communicate in a clear manner. Desired 0 Change oriented – improve processes and confront difficult circumstances in creative ways. Desired 0 Demonstrated customer focus; building strong customer relationships. Desired 0 Effectively evaluate information to make correct decisions. Desired 0 Strong problem solving skills, able to narrow scope of problems, eliminate irrelevant information. Desired 0 Strong team player – collaborate with others, be open to other ways of doing things. Desired 0 Interested in emerging technologies demonstrated through training and attending technical events. Desired 0