What are the responsibilities and job description for the Reporting Service Desk Analyst position at Resourcesoft, Inc.?
Job Details
Requirements:
- 2 or more years of experience in data extraction, reporting, and analytics using Microsoft Excel.
- Proficiency in Microsoft Power BI for dashboard maintenance and visualization.
- Experience with BMC Footprints ticketing system for administration and support.
- Experience in performing monthly billing extraction from SolarWinds.
- Experience with software upgrade, change, and release management procedures.
- Experience in asset management and documenting technical processes.
- Excellent verbal and written communication skills.
Responsibilities:
- Gather infrastructure data and transpose it for monthly billing requirements.
- Automate data extraction tasks and update complex spreadsheets.
- Maintain and support interactive executive dashboards.
- Provide Tier 1 support and serve as backup administrator for the ticketing system.
- Collaborate on changes to forms, workspaces, and FAQ development.
- Perform asset management tasks and verify operational steps.
- Document and update process workflows in collaboration with technical writers.
Founded in 1999, Resourcesoft, Inc. is a leading Technology Consulting and Professional Services organization. Headquartered in Marlborough, MA, the company serves the technology needs of its clients nationwide. Resourcesoft has often been recognized by prominent rating agencies for its exemplary growth and stability. With over two decades of industry experience, the Company has evolved as a front runner in enabling project optimization. We partner with leading organizations to provide technology solutions within the financial, insurance, education, government, publishing, healthcare and pharmaceutical domains. We take pride in mentoring a workforce that is well positioned to respond to the emerging IT trends and needs. With the employees at the crux of every business endeavor, our success is driven by our expertise in pairing the right talent with the best jobs in the technology sector. We forge long term, personalized relationships with our employees to advance their career to the next level. We engage them in technology centric client projects that provide opportunities for them to evolve, innovate and deliver world class products and services. Our career opportunities offer challenging assignments and exposure to emerging and cutting edge technologies. We are committed to providing our employees with the tools necessary to accelerate their career progression, while maintaining a healthy, work-life balance. We are deeply committed to providing a workplace ambience that is both challenging and fulfilling.
Resourcesoft is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
For more information about Resourcesoft and our services, please visit our website.
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