What are the responsibilities and job description for the Help Desk Analyst I position at Unlimited Service Group?
Entry Level Help Desk Analyst
Location: Lexington, SC
About Unlimited Service Group
Unlimited Service Group is a high quality, locally focused commercial kitchen field service operation with a worldwide genuine OEM restaurant equipment parts distribution sister business. With 41 brands and over 135 locations across North America, Unlimited Service Group is driven by its mission to change industry standards by developing innovations solutions to support our customer and manufacturer partners. Dedicated to providing the highest quality parts, service, and customer experience, we take pride is assisting our customers in a personalized, friendly, and safety-focused manner that ensures every experience is an exceptional one. With a people-centered company culture, we are serious about growing and expanding and are looking for people who want to do the same! Learn more about us at www.unlimitedservice.com
Perks
- Strong CompanyCulture!
- Casual dress code
- All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away - don't worry, we've got you covered.
- Enjoy the benefits of our Town Share program - Share in our company's success!
The Job at a Glance
Unlimited Service Group is looking for a creative and motivated individual to join our team as an Entry Level Help Desk Analyst. This is a fantastic opportunity for someone eager to gain hands-on experience supporting end-user technology, imaging computers, managing IT assets, and configuring devices for new hires. If you are passionate about technology, enjoy helping others, and are excited to develop your skills in a dynamic IT environment, we want to hear from you!
A Typical Day
- Image and configure Windows desktops and laptops for new and existing users.
- Set up and support mobile devices, including iPhones and iPads.
- Manage returned equipment, ensuring proper data handling, reimaging, and redeployment.
- Maintain and track IT inventory, keeping records of laptops, desktops, and mobile devices up to date.
- Collaborate with IT team members to document procedures, improve workflows, and enhance user support.
- Assist with general hardware support.
To Land This Opportunity
- Basic understanding of Windows computers, Microsoft Office 355, and Apple mobile devices
- Strong attention to detail.
- Excellent communication and interpersonal skills.
- Motivated to learn new technologies quickly and stay current with industry changes.
- Ability to thrive in a fast-paced, evolving work environment.
- A collaborative team player.
- Must be at least 18 years of age
- Completion of a satisfactory background check and drug screen required.
Schedule & Location
- Full-time, on-site position located in Lexington, SC.
- Monday through Friday, 8:00 AM - 5:00 PM.
- Occasional evening and weekend work may be required based on job demands.
- No travel required for this position.
Benefits
At Unlimited Service Group, we see employment as a reciprocal relationship; one where we set high standards for those who work here but also recognize and reward our team members for their contributions in the form of various company benefits.
- Competitive Compensation
- Insurance
- 401k and 401k Match
- Generous Time Away Program
- Employee Assistance Programs
- Employee Relations Events
- Employee Recognition Programs
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Unlimited Service Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
