What are the responsibilities and job description for the IT Help Desk position at CREGGER COMPANY INC?
Job Responsibilities
- Monitor and respond to Tier 1 and Tier 2 help desk requests, ensuring timely resolution of technical issues.
- Provide support from our main office to any remote or local end users for the installation, configuration, and maintenance of company-issued devices, including desktops, laptops, tablets, phones, and printers
- Support a variety of company software applications (not limited to):
- Epicor Eclipse ERP
- Microsoft Office 365 Suite
- Microsoft SharePoint
- Microsoft Teams
- 8x8 Virtual Office
- MITS Business Intelligence
- Innovo Suite
- Deliver operating system support for Windows 11 and iPadOS.
- Create, manage, and maintain company user accounts, including email accounts and access permissions.
- Assist with staging, imaging, and deployment of company endpoints.
- Manage endpoint security, including antivirus/ransomware protection and OS/third-party security patching.
- Provide network support for all branch locations (60 locations across NC, SC, and GA).
- Support remote workers and ensure secure external access to company resources.
- Assist with monitoring and troubleshooting backup systems and disaster recovery processes.
- Contribute to end-user cybersecurity awareness, including phishing prevention and other software training initiatives.
- Create and maintain IT-related documentation, including user guides and training materials.
- Assist with new hire onboarding to ensure seamless technology setup and orientation.
Qualifications
- 2–3 years of hands-on IT support experience in a professional environment.
- Associate degree in Information Technology or a related field (or equivalent experience).
- Strong customer service skills with the ability to communicate effectively with both technical and non-technical users.
- Ability to identify opportunities for process improvements and recommend solutions.
- Proactive problem-solving mindset with a focus on efficiency and reliability.
ON-SITE position
Pay: Based on Experience