What are the responsibilities and job description for the Systems Support Analyst position at Resourcesoft, Inc.?
Job Details
Requirements:
- 3 or more years of experience with Microsoft Excel for data analysis and transposing.
- Proficiency in Microsoft Power BI for managing executive dashboards.
- Experience with BMC FootPrints ticketing system administration and support.
- Experience with process automation for data extraction tasks.
- Experience with asset management tasks and data documentation.
- Experience in software upgrade, change, and release management procedures.
- Excellent verbal and written communication skills.
Responsibilities:
- Perform monthly billing extraction from SolarWinds and update Excel spreadsheets.
- Manage and support the interactive executive dashboard.
- Automate data extraction and transfer tasks as much as possible.
- Provide Tier 1 support as a backup to the FootPrints Administrator.
- Collaborate to make changes to FootPrints forms and workspaces.
- Document, update, and verify process steps for all tasks.
- Assist with asset management tasks and process documentation.
Founded in 1999, Resourcesoft, Inc. is a leading Technology Consulting and Professional Services organization. Headquartered in Marlborough, MA, the company serves the technology needs of its clients nationwide. Resourcesoft has often been recognized by prominent rating agencies for its exemplary growth and stability. With over two decades of industry experience, the Company has evolved as a front runner in enabling project optimization. We partner with leading organizations to provide technology solutions within the financial, insurance, education, government, publishing, healthcare and pharmaceutical domains. We take pride in mentoring a workforce that is well positioned to respond to the emerging IT trends and needs. With the employees at the crux of every business endeavor, our success is driven by our expertise in pairing the right talent with the best jobs in the technology sector. We forge long term, personalized relationships with our employees to advance their career to the next level. We engage them in technology centric client projects that provide opportunities for them to evolve, innovate and deliver world class products and services. Our career opportunities offer challenging assignments and exposure to emerging and cutting edge technologies. We are committed to providing our employees with the tools necessary to accelerate their career progression, while maintaining a healthy, work-life balance. We are deeply committed to providing a workplace ambience that is both challenging and fulfilling.
Resourcesoft is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
For more information about Resourcesoft and our services, please visit our website.
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