What are the responsibilities and job description for the Call Center Loan Servicing Agent (Bilingual) position at RESORTCOM GROUP?
Position Summary
Your day will consist of making a minimum of 100 outbound calls and collecting 7 payments a day. Inbound/Outbound call scenarios range from assisting members in taking their monthly or Maintenance Fee Payments, assisting members with payment plans, adding cards on autopay, and setting up payment arrangements.
Work in a company that cares about your growth and has an amazing Employee Benefits Package including Medical, Vision, and Dental Insurance. Paid holidays, 401k after 1 of year being employed with our company, and 1 FREE WEEK VACATION in one of our beautiful resorts in Mexico!
This position pays $16.00 hr. plus a monthly bonus of up to $1,000. Agent reports to the Loan Servicing Department Supervisor and is responsible for collections on all delinquent loans and maintenance fees.
Essential Functions
Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
- Handle inbound and outbound calls on delinquent loan and or Maintenance fee accounts.
- Review and provide feedback on accounts to management.
- Process member payments by phone.
- Set up payment arrangements and offer amnesty assistance.
- Correspond with customers through email.
- All other duties and projects as assigned by management.
- Works entire assigned shifts, demonstrates work schedule flexibility, and is punctual.
- All other duties and projects assigned by management.
Other Duties
This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.
Your Career with the Employer of Choice Awaits!
Our Core Values: We pride ourselves on living the RCLIFE! We are RESOURCEFUL and COMMUNICATE! We LEAD with INTERGRITY while having FUN and love to EMPOWER our team members to be their very best every day!
Employer of Choice Benefits: We don’t just say we are the Employer of Choice; we back it up with our benefits that are second to none! See the PERKS that makes us different!
Health is Wealth- We pay 85% for our employees Medical, Dental and Vision Benefits, while also paying for 50% for dependents! We ensure all team members with employer paid Life Insurance while also providing FREE onsite flu shots.
Vacation- We provide a Complimentary Vacation week at one of our managed resorts with various discounted rates on food and excursions!
Discounts- We have several relationships with numerous vendors that provide our team members discounts on enjoying life! We have discounted rates with a local childcare and gym vendors.
Qualifications:Required Education and Experience
- Bilingual in Spanish
- High school diploma (or GED or High School Equivalence Certificate)
- Ability to effectively prioritize and multi-task in high volume workloads situations
- Ability to work under pressure
- Knowledge of MS Office applications (Word, Excel and Outlook)
- Good math skills
- Knowledge of FDCPA
- Strong verbal and written communication skills
- Must be organized and Detail Oriented
Preferred Education and Experience
- Bachelor's degree or equivalent experience
IND-1
Salary : $16