What are the responsibilities and job description for the Resident District Manager position at Resiliency LLC?
This role is ideal for a strategic, people-focused leader who thrives in complex environments and is passionate about elevating the student experience through culinary innovation, operational excellence, and client partnership.
What You'll Do
Drive excellence in residential dining, retail operations, catering, and seasonal hospitality.
Partner closely with institutional stakeholders to align on vision, performance, and long-term strategy.
Ensure delivery of financial goals through budget ownership, cost controls, and efficient labor management.
Lead strategic initiatives in sustainability, DE&I, student engagement, and local sourcing.
Foster a culture of innovation, accountability, and continuous improvement within all teams.
Recruit, mentor, and develop talent across the region while promoting internal advancement.
What You Bring
Food service leadership experience (higher education or hospitality strongly preferred).
Demonstrated success managing large, complex operations with multiple service lines.
Strong financial and operational acumen with a history of meeting or exceeding KPIs.
Expertise in team leadership, including performance management and development.
Exceptional communication skills and client-facing professionalism.
Experience in unionized environments and managing both front- and back-of-house operations.
Summary
Position Summary:
Functions as the central point of contact for one complex account with multiple locations, and possibly multiple contracts. Oversees performance of unit management including budget development, client relations, sales and profitability performance, conformance with company policies and procedures and staff training and development. Liaison between company resources and unit operating managers.
Qualifications
Minimum Qualifications & Requirements:
Minimum Education Requirement - Bachelor’s Degree or equivalent experience
Minimum Management Experience - 3 Years
Minimum Functional Experience - 3 years
Must Have
Bachelor’s Degree or equivalent experience.
Resident District Manager with proven experience managing large-scale budgets of at least $20 million.
Food service leadership experience in higher education or hospitality.
Experience in managing large, complex operations with multiple service lines.
Experience in unionized environments and managing both front- and back-of-house operations.
What You'll Do
Drive excellence in residential dining, retail operations, catering, and seasonal hospitality.
Partner closely with institutional stakeholders to align on vision, performance, and long-term strategy.
Ensure delivery of financial goals through budget ownership, cost controls, and efficient labor management.
Lead strategic initiatives in sustainability, DE&I, student engagement, and local sourcing.
Foster a culture of innovation, accountability, and continuous improvement within all teams.
Recruit, mentor, and develop talent across the region while promoting internal advancement.
What You Bring
Food service leadership experience (higher education or hospitality strongly preferred).
Demonstrated success managing large, complex operations with multiple service lines.
Strong financial and operational acumen with a history of meeting or exceeding KPIs.
Expertise in team leadership, including performance management and development.
Exceptional communication skills and client-facing professionalism.
Experience in unionized environments and managing both front- and back-of-house operations.
Summary
Position Summary:
Functions as the central point of contact for one complex account with multiple locations, and possibly multiple contracts. Oversees performance of unit management including budget development, client relations, sales and profitability performance, conformance with company policies and procedures and staff training and development. Liaison between company resources and unit operating managers.
Qualifications
Minimum Qualifications & Requirements:
Minimum Education Requirement - Bachelor’s Degree or equivalent experience
Minimum Management Experience - 3 Years
Minimum Functional Experience - 3 years
Must Have
Bachelor’s Degree or equivalent experience.
Resident District Manager with proven experience managing large-scale budgets of at least $20 million.
Food service leadership experience in higher education or hospitality.
Experience in managing large, complex operations with multiple service lines.
Experience in unionized environments and managing both front- and back-of-house operations.
