What are the responsibilities and job description for the Night Auditor/Front Desk Agent position at Residence Inn Middletown?
We are seeking a customer oriented Night Auditor/Guest Service Representative. The successful candidate will be responsible for attending to the needs of our guests while providing outstanding guest service.
Essential Job functions include but are not limited to the following:
- Responding to guest requests and inquiries
- Shift is overnight (11PM-7am) 3-5 nights weekly (can be full or part time)
- Welcome guest upon arrival and check-in according to established standards and procedures
- Communicate hotel facilities and services to all guests
- Provide information on the local area and points of interest
- Assist guests with arrivals and departures.
- Answer the front desk phone, transfer calls
- Post all charges, update folios, balance credit cards, charges and cash
- Project a courteous and hospitable attitude at all times
- Be familiar with all room types, and rates in the hotel and upsell
- Stock and organize “The Market”
- Responsible for overall security, conduct security walks
- Perform bookkeeping activities such as balancing accounts & nightly audits
The successful candidate must possess the following:
- High school diploma or equivalent
- Customer Service Experience
- Must be capable of accurately handling money
- Reading, math, and communication skills
- Overnight shift 11p-7a. Weekends and holidays are required. Flexibility required (days of week may vary)
- Adhere to brand and company standards
In addition to a competitive starting salary, we are proud to offer a full benefits package for our full time team members including:
Health, Life, Dental & Vision
* 401K
Vacation Time
PTO Time
Holiday Pay
Direct Deposit
Flex Spending and Health Savings Accounts
Yearly merit salary increases and so much more
Job Type: Part-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $18