What are the responsibilities and job description for the Front Desk Agent position at Howard Johnsons Newburgh?
Hotel Front Desk Agent
Howard Johnson – Newburgh, NY
Shifts Available:
- 7:00 AM – 3:00 PM
- 3:00 PM – 11:00 PM
- 11:00 PM - 7:00 AM
Job Description
Howard Johnson in Newburgh, NY is seeking a dependable and customer-focused Front Desk Agent to join our hotel team. This role is ideal for someone who enjoys working with guests and can manage front desk operations in a fast-paced environment.
Responsibilities
- Greet guests and provide excellent customer service
- Check guests in and out accurately
- Verify ID, process payments, and handle security deposits
- Answer phones and manage reservations
- Address guest concerns professionally and efficiently
- Communicate with housekeeping and maintenance regarding room status
- Follow hotel policies, procedures, and brand standards
- Complete shift reports and maintain a clean front desk area
Qualifications
- Customer service or hotel front desk experience preferred
- Strong communication and multitasking skills
- Basic computer skills (hotel system experience a plus)
- Reliable, punctual, and professional
- Must be able to work weekends and holidays as needed
Job Type
- Full-Time / Part-Time
Pay
- Competitive hourly pay (based on experience)
Howard Johnson is an Equal Opportunity Employer.
Job Types: Part-time, Full-time
Pay: From $16.00 per hour
Benefits:
- Employee discount
Language:
- English (Required)
Work Location: In person
Salary : $16