What are the responsibilities and job description for the Front Desk Agent position at Residence Inn by Marriott?
*GENERAL RESPONSIBILITIES: *
* Report to work on time with proper uniform, including name tag. Personal appearance must comply with the standard of the hotel
* Be informed about daily operations
* Must be able to lift 50lbs or more on occasion
* Must be able to bend, stoop, carry and climb on daily basis.
* Check with your immediate supervisor for additional information
* Have knowledge about sales strategy, packages, promotions, discounts, groups and know how to handle these and how they relate to other departments
* Develop a thorough knowledge of the products, including hotel rooms, type of rooms, amenities, services of hotel, etc.
* Develop knowledge about frequent guests and their special requests and needs
* Be familiar with cultural differences in order to meet all different customer needs
* Be able to work according to budget; keep constant eye on staffing level and control costs
* Be knowledgeable about etiquette and protocols
* Be familiar with all emergency plans and be able to act upon them
* Use your PMS password with discretion; always log off terminal when not working
* Have a good knowledge about the city and local attractions
* Report any unusual occurrences immediately to the Assistant General Manager
* Other duties as assigned
Job Types: Full-time, Part-time
Pay: From $13.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $13