What are the responsibilities and job description for the Customer Account Representative position at RemX?
CUSTOMER SERVICE ACCOUNT REP (100% in office)
Type: Contract through the end of the year. Possibility of going permanent. M-F 7:00 AM to 4:00 PM
PAY: $21 per hour – Increase once permanent (likely $22.50)
WHY THIS COMPANY: One of the largest companies in their industry, our client offers a small office environment with the backing of a national company.
YOUR DUTIES FOR THE CUSTOMER SERVICE ACCOUNT REP WILL INCLUDE:
- Process sales and service orders as received
- Schedule installations and service calls
- Follow up on service calls with technician and customer
- Resolve customer complaints and address concerns
- Assist with invoicing of completed installs
HOW YOU ARE QUALIFIED FOR THE CUSTOMER SERVICE ACCOUNT REP:
- High school diploma or equivalent required; Associate’s Degree preferred
- Minimum 2 years of customer service experience
- Construction industry, scheduling or handling service calls experience is a plus
- Experience scheduling and working with technicians is strongly preferred
- Experience in a business to business customer service environment is a plus
- Excellent written and verbal communication skills; strong customer service skills
Salary : $21