What are the responsibilities and job description for the Operations Manager position at RemX | The Workforce Experts?
We are seeking an experienced Operations Manager to lead daily warehouse operations, drive performance, develop teams, and ensure exceptional customer service in a fast-paced logistics environment.
This position is responsible for overseeing operational execution, safety, quality, productivity, and customer satisfaction while fostering a culture of continuous improvement and accountability.
Key Responsibilities:
- Lead and oversee daily warehouse operations, including inventory management, sequencing, pick-and-pack activities, and material flow support.
- Supervise, coach, mentor, and develop supervisors and hourly team members to ensure strong employee engagement and performance.
- Ensure adequate staffing levels and effective workforce planning to meet operational demands.
- Monitor productivity, quality, inventory accuracy, and safety metrics to achieve customer and company performance goals.
- Maintain strong customer relationships through proactive communication, issue resolution, and exceptional service support.
- Drive continuous improvement initiatives, problem-solving efforts, and process enhancements to improve efficiency and reduce operational costs.
- Analyze operational data and key performance indicators (KPIs) to identify trends and opportunities for improvement.
- Ensure compliance with all safety standards, company policies, customer requirements, and operational procedures.
- Prepare, review, and communicate operational performance reports to leadership and stakeholders.
- Partner with cross-functional teams to support operational excellence and achieve business objectives.
Qualifications:
- Bachelor's degree in Logistics, Supply Chain Management, Business, Operations Management, or a related field preferred. Equivalent experience may be considered.
- 2 to 5 years of leadership experience in a warehouse, distribution, logistics, manufacturing, or third-party logistics (3PL) environment.
- Strong leadership, communication, organizational, and team development skills.
- Proven ability to manage multiple priorities in a fast-paced operational environment.
- Proficiency with Microsoft Office Suite, warehouse management systems (WMS), inventory management systems, and general computer applications.
- Strong analytical, problem-solving, and decision-making abilities.
- Excellent attention to detail and commitment to safety, quality, and customer satisfaction.
- Ability to effectively lead teams, motivate employees, and drive operational results.
Preferred Qualifications:
- Experience managing high-volume warehouse or distribution center operations.
- Knowledge of lean manufacturing, continuous improvement, or process optimization methodologies.
- Experience with inventory control, sequencing operations, and material flow processes.
- Strong customer-facing experience within logistics, supply chain, or manufacturing environments.
Salary : $85,000 - $90,000