NetSuite Configuration Manager (Operations Track)

JOB SUMMARY

Relay Resources is seeking a highly experienced NetSuite Configuration Manager to lead and own NetSuite configuration for the Operations track as part of its ERP and Data Ecosystem transformation.

This role is hands-on and execution-focused, responsible for configuring NetSuite to support Relay’s operational workflows with accuracy, scalability, and discipline. The ideal candidate has deep experience configuring NetSuite for order-to-cash, procure-to-pay, inventory, and operational reporting, and understands how operational decisions flow into financial outcomes.

This is a mission-critical role for ERP Phase 1 and requires close collaboration with Operations, Finance, Process Engineering, and integration partners.

Key Responsibilities

1.      NetSuite Configuration (Core Accountability)

·         Lead end-to-end NetSuite configuration for the Operations track, including:

o   Order Management / Order-to-Cash

o   Procure-to-Pay

o   Inventory & Item Management (as applicable)

o   Operational workflows and approvals

o   Departments, classes, locations, and operational segments

·         Configure workflows, roles, permissions, and controls that support operational efficiency while maintaining governance

·         Ensure configurations align with fit-to-standard principles and avoid unnecessary customization

2.      Operations - Specific Ownership

·         Partner directly with Operations stakeholders to translate business processes into scalable NetSuite configurations

·         Support operational use cases such as:

o   Purchasing and vendor management

o   Inventory visibility and controls

o   Order processing and fulfillment workflows

·         Ensure operational configurations cleanly integrate with Finance and downstream reporting 

3.      Governance & Quality

·         Own operational configuration standards and documentation

·         Manage configuration across environments (sandbox, testing, production)

·         Ensure role-based access and separation of duties where operational and financial workflows intersect

·         Support data accuracy, audit readiness, and long-term maintainability

4.      Cross-Functional Collaboration

·         Work closely with:

o   Process Engineers (process alignment and documentation)

o   Project Managers (delivery timelines and dependency management)

o   Finance-track NetSuite Configuration Managers (cross-track consistency)

o   Integration partners (e.g., NetSuite–UKG, NetSuite–Salesforce, data integrations)

·         Support testing, UAT, cutover planning, and post-go-live stabilization

Required Experience & Qualifications

Must-Have

• 7 years of hands-on NetSuite configuration experience

• Strong experience configuring NetSuite for operations-focused workflows

• Proven experience with:

o   Order-to-Cash and Procure-to-Pay

o   Inventory or item management (where applicable)

• Experience supporting ERP implementations or major NetSuite rollouts

• Ability to independently own configuration decisions and execution

Strongly Preferred

• NetSuite Administrator or Consultant certifications

• Experience in multi-entity or complex operational environments

• Experience aligning operational workflows with financial controls

• Strong documentation and knowledge-transfer discipline

• Prior experience working alongside external system integrators

What Success Looks Like (First 6 Months)

• Operational NetSuite configurations are stable, tested, and production-ready

• Core operational workflows function cleanly end-to-end

• Minimal post–go-live operational disruptions due to configuration gaps

• Clear documentation exists for all major configurations

• Operations and Finance remain aligned through consistent system design