Manager of Resource Navigator

JOB SUMMARY 

The Manager of Resource Navigators leads and supports the Resource Navigator team, overseeing case management and resource connection services for employees with disabilities. This leadership role ensures high-quality, person-centered support, fosters collaboration across departments, and promotes continuous improvement to meet the unique needs of Relay Resources’ employee community. 

ESSENTIAL FUNCTIONS 

1. Team Supervision & Leadership – 35% 

• Supervise, coach, and mentor a team of Resource Navigators to ensure effective delivery of case management and resource navigation services.
• Manage schedules, workloads, and quality assurance to uphold service standards and compliance with organizational policies.

2. Case Management Oversight – 20% 

• Ensure Resource Navigators conduct thorough needs assessments, develop individualized service plans, and connect employees with internal and community supports.
• Provide guidance and direction on complex cases, including crisis intervention and problem-solving support.

3. Training & Professional Development – 15% 

• Facilitate training, coaching, and skill-building opportunities to enhance staff knowledge and performance.
• Support a culture of continuous learning and professional growth within the team.

4. Collaboration & Partnership – 10% 

• Work closely with internal departments, partner agencies, and community organizations to maintain a strong and current network of resources.
• Foster relationships that enhance coordination and expand access to supports.

5. Program Evaluation & Reporting – 8% 

• Monitor program outcomes and analyze data to identify trends and areas for improvement.
• Prepare reports for leadership and stakeholders, supporting strategic planning and funding requirements.

6. Inclusion & Equity Practices – 7% 

• Promote a trauma-informed, culturally competent, and inclusive approach in all services and team activities.
• Ensure accessibility and equity are embedded in resource navigation and employee support.

7. Strategic Planning & Innovation – 4% 

• Participate in organizational planning initiatives to strengthen disability inclusion and resource accessibility.
• Recommend program improvements and innovative approaches to better meet employee needs.

8. Other Duties as Assigned – 1% 

• Perform additional responsibilities as requested to support departmental and organizational goals.

QUALIFICATIONS 

• Bachelor’s degree in social work, counseling, human services, or related field; equivalent experience considered.
• Minimum three to five years of experience in case management, resource navigation, or disability support roles, with at least two years in a supervisory or leadership capacity.
• Strong knowledge of disability-related resources, benefit systems, community services, and case management best practices.
• Excellent leadership, communication, and interpersonal skills.
• Demonstrated commitment to equity, diversity, and disability inclusion.
• Ability to manage multiple priorities, maintain confidentiality, and lead a team in a fast-paced environment.
• Proficiency with case management software and Microsoft Office.
• Valid driver’s license and willingness to travel as required.

Core Competencies

• Effective team leadership and staff development
• Empathetic client-centered approach
• Strong collaboration and networking skills
• Data-driven program management and evaluation
• Advocacy for disability rights and inclusion

SCOPE & ACCOUNTABILITY 

• Performs duties independently.

SUPERVISORY RESPONSIBILITY 

• Ability to work with moderate supervision and some independent decision making.

WORK ENVIRONMENT & PHYSICAL DEMANDS 

• Office atmosphere 
• Sitting for extended periods of time
• Using a variety of office equipment
• Moderate noise level