Hotel General Manager

Minimum Qualifications

• 2 years Hotel GM (4 star and above) Boutique and Big Box
• 10 years progressive hotel experience
• Demonstrated experience in maintaining consistent, high quality guest service levels and a proven track record of maximizing revenues while controlling labor and other operating expenses.
• Comprehensive knowledge of business planning, operational and capital budgeting functions.
• Strong leadership skills and customer service orientation required.
• Must be able to work effectively with peers, staff members, and regulatory agency personnel.
• Strong computer skills to include effective working knowledge of Microsoft Office Products. Knowledge of various electronic gaming and player tracking Management and support systems preferred.
• Strong written and oral communication skills are required.
• Ability to solve problems and deal with a variety of situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ensure exceptional guest service and compliance with quality and hospitality standards
• Develop and implement strategies to enhance customer satisfaction and loyalty, including personalized guest experiences and innovative service offerings
• Ensure that the venue meets guests’ expectations and needs
• Hire qualified personnel organize and coordinate operations, while supervising and evaluating staff,
• Handle customer complaints
• Enforce Regulations and quality standards
• Manage budgets and expenses
• Prepare reports for Senior management
• Develop strategies to increase the facilities operational efficiency,
• Coordinate staff development activities and create productive work environments

Essential Functions

• Responsible for overall management supervision of all Hotel operations including providing leadership direction in accordance with the mission of the overall organization.
• Responsible for on-going daily operations, guest services, cash control budget development and implementation and interface with other departmental operations personnel.
• Responsible for the selection, training, evaluation and supervision of all Hotel operations staff in accordance with the organizational structure.
• Ensures that all team members understand and are accountable for their area(s) of responsibility.
• Develops and implements service, operating and product standards.
• Develops measurement systems that allow team members/management to track progress toward objectives and provides an objective framework for evaluating the performance of the Hotel.
• Periodically monitors competitive Hotel products and services.
• Ensure that all department team members are adhering to the attendance policy.
• Ensure that all department team members are in compliance with appearance standards.
• Ensures that all department team members understand the Eye-Hi-Goodbye Program and are complying with the program.
• Acts as a role model for team members and fosters teamwork, team member morale, motivation and open communication.
• Promotes outstanding guest relations.
• Must be knowledgeable and ensure compliance with all applicable regulations, laws, internal policies/procedures, and internal control protocols.
• Monitors performance standards regularly.
• Determines work procedures, prepares work schedules, and expedites workflow.
• Issues written and oral instructions.
• Assigns duties and examines work for exactness, neatness, and conformance to policies and procedures.
• Studies and standardize procedures to improve efficiency of subordinates.
• Maintains harmony among workers and resolves grievances.
• Performs other related duties as may be assigned by reporting senior.

Core Competencies

• Leadership: Able to assume a role of authority as necessary; set an example for coworkers; delegate responsibility and empower team members to make decisions; provide constructive feedback to others.
• Influence & Persuasion: Able to convince others in both positive and negative circumstances; use tact when expressing ideas or opinions; present new ideas to authority figures; adapt presentations to suit a particular audience; respond to objections successfully.
• Initiative: Able to bring about great results from ordinary circumstances; prepare for problems or opportunities in advance; undertake additional responsibilities and respond to situations as they arise without supervision.
• Attention to Detail: Able to follow detailed procedures and ensure accuracy in documentation and data; carefully monitor processes; concentrate on routine work details and organize and maintain a system of records.
• Communication: Able to clearly present information through the spoken or written word; read and interpret complex information; talk with customers or team members; listen well.
• Continuous Learning: Able to stay informed of current industry trends; learn and apply new concepts and demonstrate career self-reliance; identify own areas of opportunity and set and monitor self-development goals.
• Willingness to Serve: Able to demonstrate a high level of service delivery to do what is necessary to ensure customer satisfaction; deal with service failures and prioritize customer needs.
• Flexibility: Able to remain open-minded and change opinions on the basis of new information; perform a wide variety of tasks and change focus quickly as demands change; manage transitions effectively from task to task; adapt to varying customer needs.
• Quality: Able to maintain high standards despite pressing deadlines; establish high standards and measures; do work right the first time and inspect materials for flaws; test new methods thoroughly; reinforce excellence as a fundamental priority.
• Integrity: Able to be tactful, maintain confidence, and foster an ethical work environment; prevent inappropriate behavior by coworkers; give proper credit to others; handle all situations honestly.
• Respect: Able to adapt behavior to others’ styles, interact with people who have different values, culture, or backgrounds, be of service to difficult people, optimize the benefits of having a diverse workforce. Able to develop rapport with others and recognize their concerns and feelings; build and maintain long-term associations based on trust; help others.
• Policies, Process, Procedures: Able to act in accordance with established guidelines; follow standard procedures in crisis situations; communicate and enforce organizational policies and procedures; recognize and constructively conform to written rules or practices.
• Team Centered- Able to share due credit with coworkers; display enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from coworkers; display team spirit.
• Equipment Knowledge-Able to operate various types of equipment including but not limited to personal computers, point of sale systems, 10 key adding machines and other department related systems.

Job Type: Full-time

Pay: $90,000.00 - $110,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Relocation assistance
• Vision insurance

Work Location: In person

Salary : $90,000 - $110,000