Front Desk Associate

Front Desk Associate | Red Roof Inn

Responsibilities

• Welcome guests with a friendly and professional attitude, providing exceptional customer service from check-in through check-out.
• Process guest check-ins, check-outs, reservations, room assignments, and payments using the hotel's property management system.
• Assist guests throughout their stay by promptly resolving concerns, answering questions, and coordinating with housekeeping and maintenance to ensure a comfortable experience.
• Handle phone calls, reservation inquiries, and walk-in guests while maintaining excellent communication and customer service.
• Maintain a clean, organized, and welcoming front lobby by sweeping, mopping, and ensuring public areas are presentable.
• Clean and restock the breakfast area before, during, and after service to maintain cleanliness and guest satisfaction.
• Perform laundry duties, including washing, drying, folding, and organizing linens and towels to support daily hotel operations.
• Monitor hotel facilities and report maintenance or safety issues to management in a timely manner.
• Communicate effectively with guests from diverse backgrounds, creating a welcoming atmosphere through friendly conversations and professional service.
• Remain calm, patient, and solution-oriented while handling guest complaints, busy check-in periods, and unexpected situations in a fast-paced hospitality environment.
• Support daily hotel operations by assisting teammates with various housekeeping and front desk tasks as needed to ensure smooth hotel operations.

Pay: From $9.00 per hour

Benefits:

• Flexible schedule

Work Location: In person

Benefits:

Salary : $9