What are the responsibilities and job description for the Host/Food Runner-Carbon County Steakhouse position at Red lodge Hospitality?
https://www.carboncountysteakhouse.com
CARBON COUNTY STEAKHOUSE
HOST/FOOD RUNNER
Reports to: General Manager
Job Summary:
We are seeking an energetic, hospitality-driven team member to join our front-of-house team as a Host/Food Runner. This dual-role position is essential to creating a seamless and welcoming guest experience from the moment guests walk through the door to the final plate delivered to the table.
Essential Job Duties:
include the following; other duties may be assigned:
Operational Support:
- Guest Interaction: Greets all guests as soon as they enter the lobby/restaurant and follows up as they leave to ensure a positive experience.
- Atmosphere Management: Maintains FOH atmosphere, including lighting, music volume, and overall cleanliness for a strong first impression.
- Food Delivery: Ensures every plate meets presentation standards and arrives from the kitchen to the correct guest in a timely manner.
- Order Accuracy: Verifies that ticket details match each food order before delivery.
- Table Maintenance: Clears empty plates, glasses, and utensils (pre-bussing) between courses to optimize the guest experience.
- Service Support: Responds immediately to guest requests and supports wait staff by replenishing condiment stands, liners, and bus stations.
Area Maintenance:
- Menu & Signage: Keeps menus clean, replaces damaged pages, and handles chalkboard lettering for specials.
- Linens: Launder napkins and towels as necessary during the shift.
Operational Readiness:
- Professional Development: Updates job knowledge by participating in staff training opportunities.
- Communication: Employees must be accessible via cell phone and/or email for scheduling and human resources applications.
Skills and Qualifications: Hospitality Mindset
- Character: Kind, honest, and dependable; committed to working hard and being reliable.
- Critical Thinking: Strong time management and the ability to follow written and verbal instructions.
- Detail-Oriented: Organized and attentive to presentation and quality standards.
Experience/Education
- High school diploma or GED preferred.
- Previous restaurant experience is valued.
Physical Demands and Work Environment
- Physical Demands: Regularly required to walk, use hands, reach, balance, stoop, talk, and hear. Must be able to lift and move up to 15 pounds and frequently use stairs.
- Work Environment: Exposed to prolonged periods of standing, walking, and stair climbing in a hospitality environment.
- Schedule: Requires the flexibility to work dinner service (Wed-Sun), weekends, holidays, and late hours.