Server-Marli's @ The Pollard Hotel

SERVER SUMMER PART-TIME

MONDAY AND TUESDAY SHIFT

Job Summary: Our servers are the face of the best morning in Red Lodge, providing a warm and inviting start for hotel guests and locals alike. You’ll be a champion of our famous donuts and classic breakfast and lunch favorites, ensuring every visitor enjoys a relaxed, high-quality dining experience in our historic setting. We’re looking for a dependable, morning-loving professional who takes pride in thoughtful service and making Marli's the community's favorite daily tradition.

Job Duties: Duties include the following: other duties may be assigned.

Guest Engagement & Service

• Provide a warm, personalized welcome to every guest, setting a peaceful and inviting tone for their breakfast or lunch experience.
• Highlight our famous Breakfast and lunch menu, explaining specialties, and suggesting the perfect pairings.
• Enhance the morning routine through expert knowledge of our coffee service and food preparation, famous baked goods, and proactive identification of guest preferences and dietary needs.
• Maintain attentive floor presence, anticipating coffee/beverage refills and guest needs before they are voiced to ensure a seamless, stress-free meal.

Operational & Team Support

• Ensure order accuracy by carefully recording guest choices and communicating effectively with the kitchen team to keep service moving smoothly.
• Enhance organizational efficiency by assisting with essential side tasks, including silverware roll-ups, laundry, and keeping our famous donut display stocked and attractive.
• Maintain high service standards through continuous table maintenance, including prompt clearing of courses and keeping dining areas pristine.
• Uphold safety and integrity by strictly adhering to all sanitation and safety policies to protect our guests and our historic establishment.

Operational Readiness & Integrity

• Master the "Ready for Service" setup by performing thorough opening and closing duties to ensure the dining room and patio are perfectly prepared for the next day's guests.
• Manage financial precision by accurately totaling charges, issuing bills, and processing payments with professional care.
• Stay digitally connected via cell phone and/or email to effectively use internal management systems, including staff scheduling and human resources applications.

Skills and Qualifications:

Hospitality Mindset

• Naturally kind, honest, and dependable; demonstrates a consistently professional and engaging attitude.
• Ability to work quickly and stay organized while anticipating both guest and team needs in a high-volume environment.
• Strong verbal skills used to effectively coordinate with front-of-house and back-of-house staff.
• Availability to work Sundays and Mondays. Banquet shifts may be available.

Certifications & Compliance

• Safety & Service: Must possess (or be willing to obtain) a valid R.A.S.S. (Responsible Alcohol Sales and Service) Certificate.

Physical Requirements: The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Physical Demands: While performing the duties of this job, the employee is regularly required to walk, sit, use hands to handle or feel objects, tools, or controls; reach with hands and arms; balance; stoop; talk; and hear.  The employee must lift and move up to 15 pounds.  Specific vision abilities required by the job include close vision, distance vision, and the ability to adjust focus.

• Work Environment: This role primarily operates in a fast-paced dining room and guest service area. The environment involves frequent movement through high-traffic areas and regular exposure to noise, varying temperatures, and cleaning chemicals. Staff must maintain awareness of their surroundings to navigate potentially slippery floors and crowded spaces safely.