Receptionist

Department: Admin

Location: Baltimore City, MD

Compensation: $55,000 - $60,000 / year

Description

About UsSince our founding in 1901, we have proudly grown into a trusted leader in delivering high-quality insurance protection for thousands of individuals and families across our region. Our enduring commitment to excellence in both coverage and personal service sets us apart in the industry. At the heart of our success is a simple belief: our clients deserve the very best. This dedication to quality and care continues to drive more people every day to experience the unique value and peace of mind that only our company can provide.
About the RoleThe Receptionist serves as the face and voice of our organization, providing a warm and professional first impression for clients, visitors, and partners. In this role, you will manage front desk responsibilities including answering and directing phone calls, greeting clients, scheduling appointments, processing mail, and supporting the daily administrative needs of the office. You will also assist with handling basic insurance inquiries, ensuring accurate information is relayed to clients and internal team members. This position requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced, client-focused environment. As a key support role, the receptionist helps promote a seamless and efficient experience for both clients and staff.
About the CandidateThe ideal candidate presents themselves with professionalism, reliability, and a strong commitment to delivering exceptional service. You possess excellent verbal and written communication skills, a high level of attention to detail, and the ability to manage multiple responsibilities with discretion and efficiency. You are comfortable working in a front-facing role, maintaining a composed and courteous demeanor at all times. A strong sense of confidentiality, organizational discipline, and a proactive approach to problem-solving are essential. You demonstrate a willingness to learn, contribute to a collaborative team environment, and uphold the standards of a professional office setting.



Key Responsibilities

● Greet clients and visitors in a professional, courteous manner and manage front desk activity.
● Answer, screen, and direct incoming calls; take accurate messages and route them appropriately.
● Handle incoming and outgoing mail, deliveries, and general correspondence.
● Respond to basic insurance-related inquiries or route more complex questions to appropriate staff.
● Assist with administrative tasks such as filing, data entry, and document preparation.
● Uphold client confidentiality and follow company procedures related to data privacy and compliance.
● Collaborate with team members to ensure a seamless client service experience.




Skills, Knowledge and Expertise

● Strong verbal and written communication skills with a professional and courteous demeanor
● Proficient in Microsoft Office, including Outlook, and comfortable learning new office systems
● Excellent organizational skills and attention to detail
● Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
● Demonstrated discretion when handling sensitive or confidential information
● Strong customer service orientation and ability to interact professionally with clients, staff, and visitors
● Prior experience in a receptionist, administrative, or client-facing role preferred but not required
● Willingness to learn insurance-related terminology and procedures

Core Competencies

● Customer Focus - Building strong customer relationships and delivering customer-centric solutions
● Collaborates - Building partnerships and working collaboratively with others to meet shared objectives
● Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
● Situational Adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations

Benefits -

• 401k/Profit Sharing plan to eligible full-time employees after 1 year.
• After a 90-day waiting period, you will qualify to join the Short-Term and Long-Term disability and life insurance program at no cost to you.
• Public transportation or a space in a parking garage is provided and paid for by the company.
• PTO
• Medical/Dental/Vision
• LTD/STD