What are the responsibilities and job description for the WebSphere Commerce L2 Application Support Engineer position at RealTek Consulting?
Job Title: WebSphere Commerce L2 Application Support Engineer (WCS)
Location: Springfield, MO
Duration: 12 Months
Job Summary
We are seeking an experienced WebSphere Commerce L2 Application Support Engineer to support a mission-critical IBM/HCL WebSphere Commerce Suite (WCS) 8.x e-commerce platform. This role requires strong troubleshooting skills, proactive monitoring, and incident management to ensure system stability, performance, and availability.
Key Responsibilities
<>Incident Response & Troubleshooting- Respond to production incidents within defined SLAs
- Troubleshoot issues related to:
- Order processing
- Payment gateway failures
- Checkout and session management
- Investigate cache issues impacting product data and pricing
- Analyze logs to identify root causes and recurring issues
- Coordinate incident resolution and communicate updates to stakeholders
<>Monitoring & Performance Management
- Monitor application health using tools such as:
- AppDynamics
- Dynatrace
- Nagios
- Track performance metrics (response time, throughput, error rates)
- Handle alerts during peak traffic and high-load scenarios
- Monitor scheduled jobs and batch processes
- Perform proactive system health checks
<>Application Operations
- Execute service restart and recovery procedures
- Perform cache invalidation and product data refresh
- Monitor and troubleshoot feed file processing and integrations
- Manage WCS scheduler and batch jobs
<>eCommerce Platform Support
- Provide functional L2 support for eCommerce applications
- Troubleshoot:
- Product catalog and inventory synchronization
- Shopping cart issues
- Data integration workflows
- Ensure smooth operation of multi-tier application architecture
Required Skills & Qualifications
<>Core Skills- 4 years of hands-on experience with:
- IBM/HCL WebSphere Commerce Suite (WCS) 8.x
- Experience in L2 application support for eCommerce platforms
- Strong understanding of order processing and payment integrations
<>Technical Skills
- Databases:
- DB2 / Oracle / SQL Server
- Basic SQL knowledge
- Systems:
- Linux / Unix command-line operations
- Web Technologies:
- HTTP/HTTPS
- Load balancers
- Web servers
- Application stack:
- Spring Boot
- ReactJS
<>Monitoring & Tools
- Experience with APM tools:
- AppDynamics
- Dynatrace
- Knowledge of batch job monitoring and scheduling
<>Operational Skills
- Experience with ITIL processes:
- Incident management
- Problem management
- Change management
- Ability to work in a 24x7 support environment
- Experience with escalation and vendor coordination
Experience & Education
- 6–8 years of overall experience
- 3–5 years in application support roles
Key Highlights
- Strong focus on eCommerce production support (WCS 8.x)
- Hands-on role in incident management and performance optimization
- Opportunity to work on high-traffic, mission-critical platforms