WebSphere Commerce L2 Application Support Engineer

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Job Title: WebSphere Commerce L2 Application Support Engineer (WCS)

Location: Springfield, MO

Duration: 12 Months

Job Summary

We are seeking an experienced WebSphere Commerce L2 Application Support Engineer to support a mission-critical IBM/HCL WebSphere Commerce Suite (WCS) 8.x e-commerce platform. This role requires strong troubleshooting skills, proactive monitoring, and incident management to ensure system stability, performance, and availability.

Key Responsibilities

<>Incident Response & Troubleshooting

• Respond to production incidents within defined SLAs
• Troubleshoot issues related to:
• Order processing
• Payment gateway failures
• Checkout and session management
• Investigate cache issues impacting product data and pricing
• Analyze logs to identify root causes and recurring issues
• Coordinate incident resolution and communicate updates to stakeholders

<>Monitoring & Performance Management

• Monitor application health using tools such as:
• AppDynamics
• Dynatrace
• Nagios
• Track performance metrics (response time, throughput, error rates)
• Handle alerts during peak traffic and high-load scenarios
• Monitor scheduled jobs and batch processes
• Perform proactive system health checks

<>Application Operations

• Execute service restart and recovery procedures
• Perform cache invalidation and product data refresh
• Monitor and troubleshoot feed file processing and integrations
• Manage WCS scheduler and batch jobs
  
  

<>eCommerce Platform Support

• Provide functional L2 support for eCommerce applications
• Troubleshoot:
• Product catalog and inventory synchronization
• Shopping cart issues
• Data integration workflows
• Ensure smooth operation of multi-tier application architecture
  
  

Required Skills & Qualifications

<>Core Skills

• 4 years of hands-on experience with:
• IBM/HCL WebSphere Commerce Suite (WCS) 8.x
• Experience in L2 application support for eCommerce platforms
• Strong understanding of order processing and payment integrations

<>Technical Skills

• Databases:
• DB2 / Oracle / SQL Server
• Basic SQL knowledge
• Systems:
• Linux / Unix command-line operations
• Web Technologies:
• HTTP/HTTPS
• Load balancers
• Web servers
• Application stack:
• Spring Boot
• ReactJS

<>Monitoring & Tools

• Experience with APM tools:
• AppDynamics
• Dynatrace
• Knowledge of batch job monitoring and scheduling

<>Operational Skills

• Experience with ITIL processes:
• Incident management
• Problem management
• Change management
• Ability to work in a 24x7 support environment
• Experience with escalation and vendor coordination
  
  

Experience & Education

• 6–8 years of overall experience
• 3–5 years in application support roles
  
  

Key Highlights

• Strong focus on eCommerce production support (WCS 8.x)
• Hands-on role in incident management and performance optimization
• Opportunity to work on high-traffic, mission-critical platforms