What are the responsibilities and job description for the L2 Application Support Engineer position at VCS Digital LLC?
Role: L2 Application Support Engineer - IBM/HCL-WebCommerce Suite 8.x ecomm
Location: Springfield, MO (Onsite)
Type: Fulltime role with Tata Consultancy Services
Job Description
We are seeking an experienced L2 Application Support Engineer to provide operational support for our mission-critical WebSphere Commerce Suite (WCS) 8.x e-commerce platform. This role requires strong troubleshooting skills, proactive monitoring and incident response capabilities to ensure optimal performance and availability of our online commerce systems.
Technical Skills:
· 3-5 years of experience in application support or technical support roles
· 2 years hands-on experience with WebSphere Commerce Suite (WCS) 8.x or similar e-commerce platforms
· Experience with database technologies (DB2, Oracle, SQL Server) and basic SQL skills
· Basic knowledge of Linux/Unix systems and command line operations
· Knowledge of web technologies (HTTP/HTTPS, load balancers, web servers)
· Experience with monitoring tools such as AppDynamics, Dynatrace or similar APM solutions
Key Responsibilities:
· Incident Response & Troubleshooting
· Monitoring & Performance Management
· Application Operations
· Database Support & Integration
· Documentation & Knowledge Management
Salary : $120,000 - $150,000