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L2 Application Support Engineer

Jobs via Dice
Springfield, MO Full Time
POSTED ON 4/13/2026
AVAILABLE BEFORE 5/8/2026
Dice is the leading career destination for tech experts at every stage of their careers. Our client, VCS Digital LLC, is seeking the following. Apply via Dice today!

Role: L2 Application Support Engineer - IBM/HCL-WebCommerce Suite 8.x ecomm

Location: Springfield, MO (Onsite)

Type: Fulltime role with Tata Consultancy Services

Job Description

We are seeking an experienced L2 Application Support Engineer to provide operational support for our mission-critical WebSphere Commerce Suite (WCS) 8.x e-commerce platform. This role requires strong troubleshooting skills, proactive monitoring and incident response capabilities to ensure optimal performance and availability of our online commerce systems.

Technical Skills:

  • 3-5 years of experience in application support or technical support roles
  • 2 years hands-on experience with WebSphere Commerce Suite (WCS) 8.x or similar e-commerce platforms
  • Experience with database technologies (DB2, Oracle, SQL Server) and basic SQL skills
  • Basic knowledge of Linux/Unix systems and command line operations
  • Knowledge of web technologies (HTTP/HTTPS, load balancers, web servers)
  • Experience with monitoring tools such as AppDynamics, Dynatrace or similar APM solutions



Key Responsibilities:

  • Incident Response & Troubleshooting
  • Monitoring & Performance Management
  • Application Operations
  • Database Support & Integration
  • Documentation & Knowledge Management

Salary.com Estimation for L2 Application Support Engineer in Springfield, MO
$77,848 to $97,257
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