What are the responsibilities and job description for the Microsoft 365 Copilot Trainer position at RealTek Consulting?
Job Title: Microsoft 365 Copilot Trainer – AI Adoption & Enablement
Location: Columbus, OH Area (Local or Nearby Candidates Preferred)
Duration: 12 Months
Employment Type: Contract
Experience Required: 10 Years
Job Summary
We are seeking an experienced Microsoft 365 Copilot Trainer to drive enterprise-wide AI adoption, enablement, and value realization initiatives. The ideal candidate will be a functional Microsoft 365 Copilot expert with strong training, facilitation, organizational change management (OCM), and digital adoption experience.
This role will focus on accelerating Microsoft 365 Copilot adoption through persona-based training programs, hands-on labs, design thinking workshops, prompt coaching, change management activities, and train-the-trainer initiatives. The successful candidate will help transform awareness into measurable business outcomes and productivity gains.
Required Experience
- 10 years of experience in:
- Training & Facilitation
- Organizational Change Management (OCM)
- Digital Adoption
- Productivity Transformation
- Microsoft 365 Enablement
- Experience delivering enterprise-scale training programs
- Experience supporting AI, Copilot, or digital workplace transformation initiatives
- Strong stakeholder engagement and consulting experience
Must Have Technical Skills
Microsoft 365 Copilot
Strong hands-on expertise with:
- Microsoft 365 Copilot
- Copilot for Teams
- Copilot for Outlook
- Copilot for Word
- Copilot for PowerPoint
- Copilot for Excel
- Microsoft 365 productivity workflows
- AI-assisted workplace productivity
Prompt Engineering & Prompt Coaching
Experience with:
- Prompt fundamentals
- Prompt design best practices
- Persona-based prompt development
- Prompt libraries
- Prompt optimization techniques
- AI workflow enablement
Training & Facilitation
Strong experience delivering:
- Instructor-led training
- Virtual webinars
- In-person workshops
- Hands-on labs
- Office hours and coaching sessions
- Learning path development
- Adult learning methodologies
Learning Design
Experience creating:
- Lesson plans
- Facilitator guides
- Learner workbooks
- Hands-on lab guides
- Training playbooks
- Assessment frameworks
- Certification programs
Discovery & Design Thinking
Strong experience facilitating:
- Persona discovery sessions
- Day-in-the-Life (DITL) interviews
- Design Thinking workshops
- Workflow mapping exercises
- Use-case prioritization
- Scenario development
Change Management & Adoption
Experience with:
- Organizational Change Management (OCM)
- Champion networks
- Train-the-Trainer programs
- Adoption campaigns
- Communications planning
- User engagement programs
- Adoption reinforcement strategies
Adoption Analytics & Value Realization
Experience with:
- Adoption metrics
- Usage analytics
- User engagement reporting
- ROI measurement
- Satisfaction surveys
- Executive reporting
- Value realization frameworks
Key Responsibilities
Copilot Enablement & Training
- Deliver role-based Microsoft 365 Copilot training sessions
- Conduct webinars, demonstrations, and hands-on workshops
- Develop recorded learning content and self-service resources
- Facilitate office hours and user coaching sessions
Prompt Coaching & AI Adoption
- Train users on effective prompt-writing techniques
- Build and maintain persona-specific prompt libraries
- Coach users on improving AI-generated outcomes
Persona Discovery & Use Case Development
- Conduct stakeholder interviews and Day-in-the-Life assessments
- Identify high-value Copilot use cases
- Create role-based learning journeys and scenario maps
Design Thinking & Workshop Facilitation
- Facilitate workshops to identify workflow opportunities
- Capture user journeys and business pain points
- Develop prioritized adoption and training roadmaps
Change Management & Community Building
- Lead Change Corner sessions and adoption clinics
- Support champion and change agent networks
- Drive community engagement through Teams and collaboration platforms
Adoption Campaigns
- Develop:
- Copilot Tips & Tricks
- Prompt of the Week
- Use Case of the Week
- Success Stories
- Adoption Communications
Train-the-Trainer Programs
- Develop trainer certification programs
- Create trainer toolkits and facilitator guides
- Enable long-term client self-sufficiency
Continuous Learning
- Monitor Microsoft Copilot feature releases
- Update training content and labs regularly
- Educate stakeholders on new capabilities and opportunities
Preferred Qualifications
Certifications
Preferred but not required:
- Microsoft 365 Certifications
- Microsoft Copilot Certifications / Badges
- Prosci / ADKAR Certification
- Design Thinking Facilitation Certification
Industry Experience
- Financial Services
- Insurance
- Highly regulated industries
- Compliance-sensitive environments
Additional Knowledge
- Copilot extensibility concepts
- Copilot Agents
- Plugins and integrations
- Viva Engage
- Microsoft Teams Communities
Deliverables Owned
- Persona-based training strategies
- Learning paths and lesson plans
- Facilitator guides and workbooks
- Prompt libraries
- Scenario catalogs
- Change Corner playbooks
- Adoption campaign materials
- Trainer certification kits
- Adoption improvement recommendations
Success Metrics
- Number of users trained
- Webinar attendance and completion rates
- Adoption growth and active usage metrics
- Internal trainer certifications achieved
- User satisfaction and confidence scores
- Documented productivity improvements and ROI outcomes