What are the responsibilities and job description for the Customer Service Representative position at Real Soft Inc?
Position Name: Customer Service RepresentativeWork Mode: RemoteLocation: Temporary Remote (Candidates must be prepared to travel to the office when directed; commute over 1 hour not considered)Pay Rate:English Speaking: $17.50/hr (W2)French Speaking: $20.00/hr (W2)Hours: 8:00 AM – 5:00 PM Requirements:Must complete an internet speed test: www.speedtest.netMust complete updated prescreen questions and attach both prescreen & speed test to resumeGeneral Function:The Customer Service Representative uses strong customer service skills to address inquiries, provide support, offer information, and process orders to ensure customer satisfaction and maintain business relationships. Major Duties & Responsibilities:Answer incoming calls and process ordersResolve customer complaints; troubleshoot issues to determine the best solutionAccurately document customer interactions and track call typesMaintain support service levels and uphold customer service standardsFollow up on order status, shipping, and product availabilityHandle inbound phone calls for up to 90% of assigned shiftPerform other duties as assigned Basic Qualifications:High school diploma1 year of experience in customer service, hospitality, or call center environmentExcellent telephone etiquette; clear and professional speaking voiceStrong verbal and written communication skillsDemonstrated listening and comprehension skillsTeam player with strong interpersonal skillsAbility to maintain composure in difficult situationsExcellent time management and task prioritization skillsStrong PC skills, including MS Office (Word, Excel)Ability to navigate information systems and the internet Preferred Qualifications:Bilingual in FrenchCustomer service experience in-person or via phoneTechnical troubleshooting skills preferredCompany DescriptionIncorporated in 1991, Real Soft Inc. (RSI) is a US-based global software solutions company, a pioneer in providing professional services and delivering business solutions. Our persistent focus has been on forging strong relationships through service excellence and cost containment for customers.Address:125 Village BlvdForrestal Village, Suite 200Princeton, NJ 08540
Salary : $18 - $20