Workday Onboarding Solutions Lead

We are seeking a Workday Onboarding Experience & Journey Lead to reimagine and elevate the end-to-end onboarding experience across our HR technology ecosystem.

This role is focused on transforming onboarding from a set of disconnected processes into a seamless, intuitive, and high-impact employee journey. The individual will combine deep Workday knowledge, experience design thinking, and cross-functional collaboration to identify friction points, redesign workflows, and deliver a significantly improved onboarding experience.

This is not a traditional UX design role. It is a journey-led, product-oriented role focused on experience transformation within the realities of Workday and integrated systems.

Onboarding Journey Ownership

·       Lead the redesign of the end-to-end onboarding journey:

·       Offer acceptance → Pre-boarding → Day 1 → First 90 days

·       Map current-state vs future-state experiences across:

·       Employee

·       Hiring manager

·       HR / operations

·       Identify key moments that matter and define target experience outcomes

·       

Experience Design within Workday

·       Translate experience vision into Workday-enabled solutions

·       Work deeply within:

·       Workday onboarding frameworks

·       Business process configurations

·       Notifications, tasks, and workflows

·       Ensure experience design is practical, scalable, and aligned with platform capabilities

·       

Friction Identification & Simplification

·       Diagnose pain points such as:

·       Too many steps / handoffs

·       Lack of clarity for new hires

·       Redundant or manual processes

·       Poor manager enablement

·       Simplify workflows and eliminate unnecessary complexity

·       Drive automation-first and self-service-first thinking

·       

Cross-Functional Experience Design

·       Collaborate across:

·       Recruiting (handoff from TA to onboarding)

·       Core HR

·       IT provisioning

·       Learning / compliance

·       Payroll / benefits (where applicable)

·       Ensure onboarding is not siloed but connected across systems and teams

·       

Digital Experience & Integration Thinking

·       Design how onboarding experience surfaces across:

·       Workday (core system)

·       HR Assist / chatbot layer (if applicable)

·       Email / notifications / manager tools

·       Ensure a consistent and cohesive experience layer, even across multiple systems

·       

Prototyping & Iteration

·       Create:

·       Journey maps

·       Experience blueprints

·       Low-fidelity prototypes (flows, interactions)

·       Run working sessions with stakeholders to iterate on solutions quickly

·       Validate designs with real user feedback where possible

·       

Measurement & Continuous Improvement

·       Define success metrics such as:

·       New hire experience score

·       Time-to-productivity

·       Task completion rates

·       Manager satisfaction

·       Establish a continuous improvement loop for onboarding

·       

·       8–12 years of experience in:

·       HR Technology

·       Workday (Core HR / Onboarding)

·       Experience design / journey transformation

·       Strong, hands-on understanding of:

·       Workday business processes and onboarding capabilities

·       Experience in:

·       Journey mapping and service design

·       Cross-functional program delivery

·       Ability to balance:

·       Experience design vision

·       Platform constraints and technical feasibility

·       Strong facilitation and stakeholder engagement skills