What are the responsibilities and job description for the Office Assistant position at Rate?
About Guaranteed Rate:
"Rate is one of the nation’s top retail mortgage lenders, delivering a seamless, tech-driven experience that helps customers reach their homeownership and financial goals. Founded in 2000 and based in Chicago, Rate is licensed in all 50 states and D.C. and has helped over 2 million homeowners with a wide range of loan products, competitive rates and personalized service. With 5,000 employees across 300 offices and 12 subsidiaries, Rate’s Loan Officers rank among the best in the country. From purchases and refinances to tapping into equity, Rate makes financing faster, simpler and less stressful. Our technology — including Same Day Mortgage, the Rate App, FlashClose℠, MyAccount and the Language Access Program — has earned recognition from HousingWire, Scotsman Guide, NerdWallet, the Chicago Tribune and Crain’s Chicago Business. Learn more at rate.com."
We are currently seeking a hard-working, dedicated Operations Assistant to join our innovative and passionate team.
Summary:
As an Operations Assistant, your central focus should be to support our MCs and LCs with a variety of tasks related to increasing their production, efficiency and quality of work. As an Operations Assistant’s role is typically focused solely on daily tasks assigned by the MC or LC based on automatic processing triggers. Ultimately, each POD will customize the role of the OA to best improve process efficiencies.
Responsibilities can include:
- Submitting requests, obtaining documents and following up to receive what is needed with in accordance to “Time to Task” situations
- Uploading file documents
- Verifying property addresses with USPS
- Verifying real estate taxes on county treasurer/assessor website
- Placing and following up on all applicable third-party orders, as necessary
- Maintaining accurate Encompass tracking information screen
- Communicate consistently with POD to identify additional responsibilities and tasks
Qualifications:
- Must be professional, polite, well-spoken and courteous; must demonstrate a calm demeanor in all situations
- Must have exceptional written and verbal communication skills
- Must have effective problem-solving skills, be proactive and solution-orientated
- Must have excellent computer skills including PowerPoint, Excel, Word and Outlook
- Technological savvy with web-based, commercially available and other ad hoc systems, databases, etc.
- Must have excellent organizational skills
Rate is an Equal Opportunity Employer that welcomes and encourages all applicants to apply regardless of age, race, sex, religion, color, national origin, disability, veteran status, sexual orientation, gender identity and/or expression, marital or parental status, ancestry, citizenship status, pregnancy or other reason protected by law.
The company offers a comprehensive benefits program to eligible employees, including eligibility to participate in a company-sponsored 401(k); vacation benefits; eligibility for medical, dental, vision, and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; critical care insurance; personal accidental insurance; commuter benefits; pet insurance; certain time off and leave of absence benefits; well-being benefits (e.g., employee assistance program); and other supplemental benefits (e.g. legal planning assistance; identity theft protection; pet insurance; wellness resources).
Applications are being accepted on an ongoing basis.
Please click this link to learn more about our benefit offerings for Washington State: https://www.rate.com/careers/open-positions/disclosures
