Loan Assistant

Company Description Rate is an innovative powerhouse in the residential mortgage space, combining culture and technology to create the best lending experience in the nation, producing over $25 Billion in retail loans in 2025 alone.

Role Description This is a full-time, Loan Assistant role. The Loan Assistant supports the team throughout the mortgage lifecycle, from application through closing. Daily responsibilities include collecting and organizing borrower documentation, verifying information for completeness and accuracy, and updating loan files in internal systems. The role coordinates with applicants, loan officers, and other stakeholders to obtain required documents, clarify conditions, and help resolve issues that could delay approvals. The Loan Assistant also schedules appointments, prepares basic loan summaries and status updates, maintains compliance with company and regulatory guidelines, and provides responsive, professional customer service to borrowers.

Qualifications

• Foundational knowledge of mortgage or consumer lending processes, including loan documentation, verifications, and basic lending terminology.
• NMLS licensed candidates preferred
• Proficiency with office productivity tools and loan origination systems (e.g., data entry, document management, electronic file tracking).
• Strong organizational and time-management skills, with the ability to prioritize multiple files and meet deadlines in a fast-paced environment.
• Clear, professional written and verbal communication skills for interacting with borrowers and internal teams.
• High attention to detail and accuracy when reviewing financial documents, forms, and data entries.
• Customer service mindset with the ability to handle questions, explain next steps, and maintain a positive borrower experience.
• Ability to work collaboratively on-site with loan officers, processors, and other team members while also handling tasks independently.
• Previous experience in mortgage, banking or brokering required.