Workplace Services Representative

Administrative Assistant

• 
  Contract Length: 12 Months
• Work Type: Hybrid
• Location: Superior, WI

Raise is currently hiring a contract team member on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry leader.

Position Overview

• We are seeking a proactive and customer-focused Workplace Services Representative to support day-to-day workplace operations while delivering an exceptional employee and visitor experience. This role serves as a key point of contact for office services, administrative support, and workplace coordination activities.
• Beginning December 1, 2026, the position will evolve from a primarily receptionist-focused role into a broader administrative support function supporting the Global Mobility, Real Estate, and Workplace Services teams. While front-desk coverage will remain an important component of the position, the successful candidate will take on expanded responsibilities involving coordination, vendor management, workplace operations, and project support.
• This is an excellent opportunity for a highly organized professional who thrives in a dynamic environment, enjoys interacting with a wide range of stakeholders, and can effectively manage multiple priorities while maintaining a positive and professional demeanor.

Key Responsibilities

• Serve as the first point of contact for visitors, employees, contractors, and vendors, ensuring a professional and welcoming experience.
• Answer, screen, and direct incoming telephone calls.
• Coordinate visitor management processes and maintain visitor records.
• Create and issue photo identification badges and upload employee photos into Workday.
• Process nameplate requests and maintain employee location information in Workday.
• Manage parking assignments and workplace access card administration.
• Review, submit, and track Workplace Services invoices.
• Create, monitor, and resolve ServiceNow tickets and work orders.
• Support daily operations through email correspondence, SharePoint, eLink, ServiceNow, and other workplace systems.
• Coordinate with vendors and service providers to support office operations.
• Act as a liaison for office moves, seating changes, additions, and workplace reconfigurations.
• Assist with meeting room bookings, catering requests, office supply orders, and other administrative tasks.
• Provide backup support and cross-functional coverage for Workplace Services team members.
• Participate in workplace initiatives and special projects, including facility improvements, health and safety programs, sustainability efforts, and operational enhancements.
• Draft and distribute routine communications and workplace-related updates.
• Support records management activities and act as a liaison for document storage and retrieval services.
• Review and process business card requests and other employee service requests.
• Perform gatekeeper responsibilities by screening visitors and callers, maintaining workplace security, and protecting confidential information.
• Handle sensitive, urgent, or challenging situations with professionalism, discretion, and sound judgment.
• Perform additional administrative and operational duties as assigned.

Qualifications:

• High school diploma or equivalent required; post-secondary education in business administration or a related field is an asset.
• 1 to 3 years of experience in office administration, reception, customer service, or a related environment.
• Strong customer service mindset with a commitment to delivering a positive employee and visitor experience.
• Excellent interpersonal, relationship-building, and communication skills.
• Ability to manage multiple priorities and adapt to changing business needs.
• Strong organizational skills with exceptional attention to detail.
• Demonstrated problem-solving and critical-thinking abilities.
• Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and Teams.
• Experience working with workplace systems such as Workday, ServiceNow, or SharePoint is considered an asset.
• Ability to maintain confidentiality and exercise sound judgment when handling sensitive information.
• Self-motivated, resourceful, and capable of working independently with minimal supervision.
• Professional telephone etiquette and strong written and verbal communication skills.

What You'll Bring

The ideal candidate is a proactive and adaptable professional who thrives in a fast-paced environment and is passionate about delivering exceptional workplace support. They are highly organized, customer-focused, and capable of balancing receptionist, administrative, and operational responsibilities while serving as a trusted resource for employees, visitors, and business partners. This individual consistently demonstrates professionalism, initiative, flexibility, and a commitment to creating a positive workplace experience.

Looking for meaningful work? We can help

Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity.

We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.

We have a dedicated webpage for accommodations where you can learn more about what we offer and request accommodation: https://raise.jobs/accommodations/

In order to submit candidates for roles, our clients will sometimes require personal information to confirm the identity of applicants and their legal status to work. Raise will never ask you for personal or banking information unless you have been selected for a job. If you are ever unsure about the legitimacy of this or another job posting by Raise (or have any other questions), please contact us at 1 800-567-9675 or hello@raiserecruiting.com

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