Workplace Services Representative

Workplace Services Representative
Superior, WI (then Duluth, MN due to office move scheduled for 12/1/26)
M-F, 7:45-4:15pm
Role Transition
Beginning December 1, this role will transition from being primarily receptionist-based to primarily administrative support for the Global Mobility, Real Estate, and Workplace Services teams. *** is moving building and will not longer have a need for full-tim front-desk duties. The position will continue to provide front-desk and receptionist coverage as needed while taking on expanded administrative, coordination, and operational responsibilities across these teams.
Specific Accountabilities
Answer phones
Visitor Management
Photo ID badges and upload picture to WorkDay
Name plate requests, input location information in WorkDay
Action invoices and Service Now tickets for Workplace Services
Elink, SharePoint, Service Now, E-mail response activities
Vendor Management
Liaison for large moves, weekly moves, additions, and changes
Assist Real Estate and Workplace Services department with select admin activities (room bookings, catering requests, stationery supply orders, etc.)
Provide back-up (alternate) coverage for other Workplace Services team members
Participate in various projects such as Environment Health & Safety initiatives, sustainability programs or other facility related projects
Deal with difficult situations and clients in a calm and professional manner
Cross Train with other Navigators and Workplace Services Coordinators
Parking Management
Access Card Management
Perform Gatekeeper responsibilities; courteously screen each visitor and caller to protect office staff from external threats and maintain confidentiality.
Perform ad hoc duties as required by Supervisor / Team Lead Workplace Services (business card reviews and approvals, Iron Mtn. liaison, drafting template communications, entering work orders, etc.)
Knowledge, Skills & Abilities
Core competencies Relationship and Interpersonal Skills, Adaptability and Flexibility, Customer Service
1-3 years experience in an office administration role or customer service role
Must have the ability to manage and prioritize across multiple areas and issues
High energy and enthusiastic with a desire to provide an exceptional customer service experience
Demonstrated problem solving skills
Proficiency in Microsoft Office Suite (Word and Excel) is required
Ability to create and innovative effective solutions to challenges
Maintain the integrity of the company brand and protect the company s reputation in interactions with guests, employees and contractors
Possess keen attention to detail and has the ability to maintain confidentiality at all times
Significant communication skills; written and verbal skills both in-person and on the telephone
Product:
Administrative work requiring initiative and positive professional demeanor
Respond quickly and efficiently in a dynamic environment
Be seen as a trusted advisor who is resourceful and creative as this role is often faced with challenges that require immediate attention, assessment, action plans and execution