What are the responsibilities and job description for the Front Desk Supervisor position at Quorum Hospitality?
Join our team as a Front Desk Supervisor at the Hilton DFW Lakes Executive Conference Center
Imagine being the guiding force behind every guest’s memorable stay, where your leadership and attention to detail ensure that each visitor feels like a VIP. As our Front Desk Supervisor your role will be central to maintaining our high standards and maximizing room revenue, all while creating a friendly and efficient atmosphere from check-in to check-out. If you excel in providing top-notch service and enjoy leading a team to success, we’d love for you to join us!
Your Role
In the position of Front Desk Supervisor, you’ll play a crucial role in leading our team and ensuring our guests receive exceptional service. Some of your responsibilities will include:
Quorum Hospitality, ranked among the nation's leading hotel management companies, has been delivering value-driven hospitality solutions since 1987. Our diverse portfolio features renowned hospitality brands such as Marriott, Hilton, Hyatt, and IHG, highlighting our commitment to excellence in customized management. Our team is dedicated to building strong relationships and providing exceptional service that benefits guests, owners, and team members alike. Headquartered in Plano, Texas, and Newport Beach, California, we pride ourselves on fostering a culture of integrity and innovation.
Imagine being the guiding force behind every guest’s memorable stay, where your leadership and attention to detail ensure that each visitor feels like a VIP. As our Front Desk Supervisor your role will be central to maintaining our high standards and maximizing room revenue, all while creating a friendly and efficient atmosphere from check-in to check-out. If you excel in providing top-notch service and enjoy leading a team to success, we’d love for you to join us!
Your Role
In the position of Front Desk Supervisor, you’ll play a crucial role in leading our team and ensuring our guests receive exceptional service. Some of your responsibilities will include:
- Provide attentive, friendly, and efficient service at the Front Desk, ensuring every guest feels welcomed and valued.
- Handle all guest requests, problems, and complaints with professionalism and follow up to ensure complete satisfaction.
- Assist in motivating, coaching, and managing the Front Office team, including hiring and training.
- Maximize room revenue and occupancy
- Ensure proper cash handling and key procedures
- Ensure guest confidentiality and safety
- Other duties as assigned.
- At least 1 year experience as a front office supervisor in a full service hotel
- A high school diploma or equivalent is required; a 2 to 4-year college degree is preferred.
- Must be proficient with Windows operating systems.
- Knowledge of hotel systems
- Flexible availability.
- Health Benefits – Comprehensive Medical, Dental, and Vision insurance available starting the first of the month after just 30 days.
- Vacation Time Off – Take time to relax and recharge.
- Paid Holidays & Sick Time – Prioritize your health and well-being.
- 401(k) Retirement Plan – Secure your future with our generous company match.
- Hotel Travel Discounts – Explore the world with special rates at all Hilton Family of Brands hotels
- Daily Pay – Access your earnings when you need them with this flexible benefit.
Quorum Hospitality, ranked among the nation's leading hotel management companies, has been delivering value-driven hospitality solutions since 1987. Our diverse portfolio features renowned hospitality brands such as Marriott, Hilton, Hyatt, and IHG, highlighting our commitment to excellence in customized management. Our team is dedicated to building strong relationships and providing exceptional service that benefits guests, owners, and team members alike. Headquartered in Plano, Texas, and Newport Beach, California, we pride ourselves on fostering a culture of integrity and innovation.
