Help Desk Technician (2nd Shift)

Overview:

Quantam Solutions provides IT solutions and consulting for various clients. We offer competitive hourly wages, health benefits, paid time off, and a 401(k) plan. We are currently seeking a Help Desk Technician (2nd Shift). Candidates must be able to work onsite in Frankfort, KY.

Overview:

Kentucky State Police Information Technology Branch is seeking individuals to work on the Help Desk (Tier 1) as a Help Desk Technician. The KSP Help Desk is a 24/7/365 support center for all KSP network and system operations. The Kentucky State Police Help Desk provides Information Technology phone and remote support for Law Enforcement agencies throughout the Commonwealth.

Key Responsibilities:

• Main responsibility is to be the first contact for incoming help desk calls and create tickets.
• Troubleshoot problems with desktops, notebooks, Mobile Data Terminals, in-car video recorders, printers, network connectivity, other law enforcement technology, etc.
• Use remote tools to help fix hardware and software issues
• Collects data for support personnel and creates tickets for Tier 2 and above support.
• Performs other standard help desk and operational functions, including entering, executing, and monitoring production systems.
• Assists with and maintains the Criminal Justice Information System (CJIS) Kentucky network.
• Performs other tasks and duties as assigned or needed by the agency.

Qualifications:

• Moderate computer and software skills.
• Troubleshooting skills.
• Ability to work in a team atmosphere.
• Ability to handle stressful situations.
• Working knowledge of Windows operating systems.
• Working knowledge of Microsoft Office applications.
• Ability to receive training and retain new knowledge.
• Ability to be professional and courteous.

Additional Information:

• 2nd shift Wednesday - Saturday 2:00 pm - 12:30 am (1266 Louisville Road, Frankfort, KY)
• Occasional temporary changes in shifts are possible to provide adequate coverage. Temporary changes will be coordinated with the contract employee first.
• The first month on the job will be day shift (Monday - Friday, 8:00am - 4:30pm) to allow for training before moving to permanent shift days/time.
• Must become CJIS (Criminal Justice Information Systems) certified. KSP will provide training and testing.
• Must submit to a fingerprint support background check through the Kentucky State Police's automated system using IdentGO.

Skills:

Help Desk Support,Remote Support,Ticketing Software,Basic Network Troubleshooting,CJIS