What are the responsibilities and job description for the Customer Coordinator position at Quanta Manufacturing Nashville, LLC?
PURPOSE OF POSITION:
This position is responsible for the coordination between Customer and Service team to ensure profitable delivery and effective execution of customer programs/accounts to meet/exceed the contracted services levels.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Responsible for ensuring Service Readiness for support based on Customer forecast and plans.
- Using internal systems (SAP and QMS) process Orders through Service Operations.
- Coordinate the Tracking and Communication for all service activity related to Unit Repair & Parts Orders.
- Utilizing SLA checklists, Maintain Action Items with Customers and Service Operations
- Conduct Weekly Conference calls with Service Operations and Customer teams to resolve issues
- Work with the PM to resolve all open AR and payment issues.
- Maintain and Coordinate with PM and Service Operations on Changes to Products and Programs and appropriate functions within our organization
- Maintain and Follow Documented Processes of Key Functions and strive for the continuous improvement of processes and elimination of wasted steps
- Provide Weekly Reports that summarize Key Customer Activity and project status
- Work with Customer, PM and Operations team to maintain proper inventories
- Primary customer contact on day to day business.
- Provides OOW quotes based on input from Service Program Manager.
- Resolves discrepancies with customer on Returned Material.
- Assist with Forecast Planning and Material PO placement processes for customer program requirements
- Monitor Inventory Accuracy and Requirements with Warehouse Team
- Facilitate RMA Creation Processes in Nashville site for any customer required local creation; including data management and verification related to the creation process