Front Desk/Night Auditor

Please Read Before Applying

If you do not possess the qualifications and skills listed above, please do not apply.

We are looking for someone who is dependable, honest, motivated, and committed to providing outstanding guest service while contributing positively to our front desk team. If you have the experience, professionalism, and work ethic we are looking for, we encourage you to apply.

We are looking for a reliable, trustworthy, honest, and hardworking Front Desk Agent to join our team. This position is ideal for someone who is professional, organized, customer-focused, and able to work in a fast-paced hospitality environment.

Requirements

• Strong computer knowledge and proficiency.
• Excellent communication and customer service skills.
• Ability to multitask and stay organized under pressure.
• Professional appearance and positive attitude.
• Marketing and sales skills with the ability to promote hotel services.
• Strong knowledge of Microsoft Excel.
• Good typing speed and accuracy.
• Experience handling both individual and group reservations.
• Ability to resolve guest complaints professionally and efficiently.
• Respond to guest emails, online inquiries, and reviews in a timely and professional manner.
• Experience working with third-party booking websites (OTAs), including Booking.com, Expedia, and similar platforms.
• Dependable, punctual, and able to work independently as well as part of a team.
• Flexible to work all shifts, including weekends and holidays, as needed.

Shift Schedule

Applicants must be flexible and available to work any of the following shifts:

• 7:00 AM – 3:00 PM
• 3:00 PM – 11:00 PM
• 11:00 PM – 7:00 AM (Night Audit)

Responsibilities

• Welcome guests and provide exceptional customer service.
• Process guest check-ins and check-outs accurately.
• Manage individual and group reservations.
• Handle guest concerns and complaints professionally.
• Respond to emails, online inquiries, and guest reviews.
• Coordinate with housekeeping and other departments to ensure guest satisfaction.
• Promote hotel services and maximize sales opportunities.
• Maintain accurate records using hotel management software and Microsoft Excel.
• Manage reservations and inventory through third-party booking platforms.

DO NOT APPLY IF:

• You are lazy
• You constantly call off
• You cannot handle overnight shifts
• You sit around expecting to get paid for doing nothing
• You bring drama, excuses, attitude, or negativity to work
• You cannot multitask or handle responsibility

This is a real job with real responsibilities. We need someone serious about working, not someone looking for an easy paycheck..

Pay: $15.16 - $16.00 per hour

Benefits:

• Employee discount

Work Location: In person

Salary : $15 - $16