Front Desk/Night Auditor

IMMEDIATE OPENINGS

***SIGN-ON BONUS***

Job Overview

Join our dynamic hospitality team at the La Quinta Inn & Suites Durango as Front Desk Agent & Night Auditor. As a Night Auditor, your responsibilities include handling overnight financial reconciliations, maintaining security protocols, and providing exceptional customer service to ensure our guests feel valued and cared for throughout their stay. As a Front Desk Agent, you will be the welcoming face of our hotel. This pivotal role combines guest relations, administrative oversight, and operational excellence to ensure a seamless experience for our guests. Your energetic and proactive approach will help uphold our standards of hospitality management and guest satisfaction.

Duties

· Must be available Friday & Saturday, plus up to three additional days

· Greet guests warmly upon arrival and assist with check-in and check-out procedures using property management system (PMS) OPERA Cloud

· Manage guest inquiries via multi-line phone systems, providing prompt and professional assistance with reservations, billing, and general information

· Conduct night audit processes, including financial reconciliation, reporting discrepancies, and preparing daily summaries for management

· Maintain security by monitoring CCTV surveillance, conducting property inspections, and following hotel emergency procedures to ensure guest safety at all times

· Handle guest requests efficiently, resolving issues with customer service problem-solving skills while maintaining positive client communication

· Update reservation records accurately and manage room assignments to optimize occupancy and guest experience

· Communicate effectively with team members across departments to coordinate guest services and hotel operations during overnight shifts

Skills

· Strong background in hospitality management with experience in hotel operations and front desk functions

· Multilingual or bilingual abilities are highly desirable to enhance guest interactions across diverse populations

· Proficiency in hospitality reservation systems such as OPERA or other property management systems (PMS) is essential

· Exceptional customer service skills with a focus on guest relations, phone etiquette, and hospitality standards

· Knowledge of hotel emergency procedures and safety protocols to respond swiftly during incidents or emergencies

· Excellent communication skills for client interaction via phone or in person, demonstrating professionalism and clarity

· Experience with night audit procedures, multi-line phone systems, and resort or hotel environments is preferred

· Ability to problem-solve efficiently while maintaining a positive attitude under pressure

This role offers an exciting opportunity to be an integral part of a vibrant hospitality environment where your energy and dedication directly impact guest satisfaction. We value proactive team players who thrive in fast-paced settings and are committed to delivering memorable experiences every night. Join us in creating welcoming spaces where guests feel at home!

Pay: Up to $16.50 per hour

Expected hours: 24.0 – 40.0 per week

Benefits:

• Employee discount
• Free parking
• Paid time off

Experience:

• Hotel Front Desk: 1 year (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Ability to Commute:

• Durango, CO 81301 (Required)

Work Location: In person

Benefits:

Salary : $17