What are the responsibilities and job description for the Technical Training Specialist position at QUALITY DATA SYSTEMS INC?
Are you passionate about helping others grow their technical skills and thrive in their roles? We’re looking for a detail-oriented, organized, and engaging trainer who loves breaking down complex concepts into clear, actionable learning experiences. If you have a knack for teaching, strong communication skills, and enjoy creating impactful training programs, this could be the perfect opportunity for you.
This is a full-time, in-office position based at our Charlotte HQ. The role requires working onsite five days per week.
What You’ll Do
- Maintain a clean, organized training room and ensure readiness for sessions.
- Assist in designing and lead the delivery of technical training programs.
- Analyze skill gaps and training needs to maintain objectives.
- Develop training materials, including outlines, handouts, exercises, and evaluations.
- Establish processes to monitor training results and collect feedback for improvement.
- Coordinate product-related training, including new feature presentations and demo simulations.
- Ensure all new hires receive foundational technical training on QDS products.
- Organize workshops and classroom-style sessions.
- Measure performance improvements through testing and evaluations.
- Administer level testing for field technicians.
- Assist bench technicians during non-training weeks as needed.
- Manage outside contractors when applicable.
- Provide input on strategic decisions and budget development for training.
- Travel may be required for field training or receiving technical instruction
What We’re Looking For
- Excellent verbal and written communication skills.
- Ability to explain technical concepts simply and effectively.
- Proven ability to teach and engage learners.
- Strong computer proficiency (MS Office: Word, Excel, Outlook).
- Ability to work independently, meet deadlines, and maintain a positive attitude under pressure.
- Additional training certifications (preferred).
Education & Experience
- High school diploma or GED required.
- Associate degree preferred.
Benefits
- Competitive salary
- Health, dental, and vision insurance (Employee only dental and vision are free!)
- Generous PTO Time
- Chaplaincy & Employee Care
- Retirement plan with company match
- Professional development and growth opportunities
About Us:
Founded in 1983, Quality Data Systems (QDS) is proud to be a family-owned cash automation company that specializes in helping financial Institutions and retailers use the latest technology to automate cash handling.
At QDS, our values are everything. We were honored as the #1 company in Values by The Charlotte Observer, out of more than 2,000 businesses in the area. Since 1983, we’ve built a reputation for excellence by creating a workplace where hardworking, values-driven people find purpose, fulfillment, and fun.
We’re more than a cash automation company - we’re in the people business. Through leadership development and a servant-minded culture, we help our team grow not just professionally, but personally. At QDS, we’re a Super Bowl-caliber team, and we’re looking for our next class of rising stars. Could one of them be you?
Salary : $24 - $28