What are the responsibilities and job description for the Account Coordinator position at QUALITY DATA SYSTEMS INC?
Are you highly organized, proactive, and motivated by supporting high-performing sales leaders? We’re looking for an Account Coordinator who acts as an extension of the Major Account Manager—handling coordination, follow-up, and administrative execution.
This role plays a key part in delivering a seamless client experience and supporting revenue and gross profit objectives. This position may be remote or hybrid, depending on experience and location.
The Role
The Account Coordinator plays a critical role in supporting Major Account Managers by ensuring day-to-day account activity is organized, responsive, and executed accurately. You’ll help manage communication, documentation, CRM updates, and internal coordination—allowing sales leaders to stay focused on strategic relationships and growth.
What You’ll Do
- Provide day-to-day coordination and administrative support.
- Serve as a secondary point of contact for clients, supporting communication and follow-up on behalf of the Major Account Manager.
- Support resolution of minor client issues and service requests under guidance.
- Escalate larger, more complex, or strategic client requests to the appropriate internal team.
- Conduct service follow-up communication to confirm resolution and reinforce client satisfaction.
- Prepare and maintain documentation, proposals, and sales support materials.
- Support email sequences and automated client newsletters aligned to account strategy.
- Assist with desktop sales initiatives to increase adoption across the Major Account Manager’s client portfolio.
- Support fulfillment of replacement sales requests (ATM, ITM, TCR) following defined processes and approvals.
- Coordinate internally with service, parts, accounting, and operations teams to ensure timely execution.
- Maintain accurate CRM records, meeting notes, and activity tracking to support forecasting and reporting.
- Monitor account activity and flag risks, delays, renewals, or expansion opportunities for the Major Account Manager.
- Support achievement of the overall gross profit goals of the Major Account Manager through execution, follow-up, and sales enablement.
- Provide coverage and administrative support as needed to ensure continuity and responsiveness.
What We’re Looking For
- Strong organizational and prioritization skills with high attention to detail.
- Excellent written and verbal communication skills.
- Comfort managing multiple tasks in a deadline-driven environment.
- Professional, client-focused mindset with strong follow-through.
- Strong computer proficiency (MS Office: Word, Excel, Outlook).
- CRM experience is preferred (Hubspot or similar).
- Experience supporting sales, account management, or customer success roles preferred.
Preferred Qualifications
- High school diploma or GED required.
- Associate degree preferred.
- 1–3 years of experience in sales support, account coordination, or client-facing administrative roles preferred.
Additional Requirements
- Must pass a background check and drug screen
Benefits
- Competitive salary
- Health, dental, and vision insurance (Employee only dental and vision are free!)
- Generous PTO & Sick Time
- Chaplaincy & Employee Care
- Retirement plan with company match
- Professional development and growth opportunities
About Us:
At QDS (Quality Data Systems), our values are everything. We were honored as the #1 company in Values by The Charlotte Observer, out of more than 2,000 businesses in the area. Since 1983, we’ve built a reputation for excellence by creating a workplace where hardworking, values-driven people find purpose, fulfillment, and fun.
We’re more than a cash automation company—we’re in the people business. Through leadership development and a servant-minded culture, we help our team grow not just professionally, but personally. At QDS, we’re a Super Bowl-caliber team, and we’re looking for our next class of rising stars. Could one of them be you?
Salary : $22 - $30