What are the responsibilities and job description for the Shared Services Advisor 16248 position at QED National?
Shared Services AdvisorLocations: Vienna, VA or Pensacola, FLSchedule: Hybrid (Onsite 3 days/week)Experience: 1-5 yearsBusiness Unit: HR Shared Services Center - Leave ManagementCompensationVienna, VA: $30-$33/hr W2 (includes 56 hours PTO)Pensacola, FL: $25-$27/hr W2 (includes 56 hours PTO)Job SummaryThe Shared Services Advisor provides support, guidance, and issue resolution across multiple HR shared services functions. This role is focused on ensuring smooth leave-management operations, managing employee inquiries, and coordinating with internal stakeholders and external vendors to maintain compliance and efficiency.Key ResponsibilitiesEmployee Support & CommunicationServe as the primary point of contact for employees following vendor approval of disability claims.Respond to inbound calls and conduct outbound calls to provide information, clarify processes, and offer guidance.Case ManagementManage employee-submitted cases, including those requiring detailed research, complex information gathering, and comprehensive responses.Ensure timely and accurate resolution of inquiries.Reporting & Data AccuracyGenerate reports to support operations and compliance activities.Conduct data validations to ensure accuracy and integrity.System & Record ManagementReview and update employee statuses and other HR data within Oracle HCM.Maintain accurate and compliant documentation.Vendor & Stakeholder CoordinationCollaborate with vendors, contractors, and internal HR advisors involved in disability claim processing and payments.Ensure alignment across partners and timely completion of tasks.Required Skills & QualificationsKnowledge of shared services operating models and operational efficiency best practicesStrong analytical and problem-solving skills, with a focus on process improvementExcellent verbal and written communication skills, with a consultative approachUnderstanding of compliance, regulatory requirements, and HR policy standards.About Seneca Resources: Seneca Resources is client driven provider of strategic Information Technology consulting services and Workforce Solutions to government and industry. Seneca Resources is a leading IT services provider with offices in Reston, Virginia, Alabama and Columbia, Maryland that service clients throughout the United States. The key to our success lies within our strong corporate culture which drives our business. We challenge our staff through engaging work, and we reward our staff through competitive compensation, extensive professional training, and excellent opportunities for career advancement. In turn, we look for only the best and brightest to join our team. We are an Equal Opportunity Employer and value the benefits of diversity in our workplace.
Salary : $25 - $27
