Care Transition Coordinator / Patient Transportation

Pyramid Healthcare is dedicated to offering the highest quality of care to those we serve. A focus on client-focused care establishes our family of brands as respected leaders in addiction treatment, mental health recovery and eating disorder treatment modalities.

Pyramid Healthcare offers comprehensive behavioral healthcare defined by supportive environments that offer patients the strength they need to overcome life’s challenges. We offer behavioral healthcare services – psychiatry, addiction recovery, mental disorder treatment, etc. – that allow clients at all stages of recovery or rehabilitation to reclaim health and well-being.

Summary

The Care Transition Coordinator / Patient Transportation Specialist facilitates smooth transitions for clients from healthcare facilities to their homes. This role involves managing discharge processes, ensuring safety during transportation, and providing follow-up support. You will collaborate with interdisciplinary teams, maintain accurate documentation, and utilize company-issued tools to ensure compliance and optimize client care. This role requires strong communication skills, confidentiality, and a commitment to safety and client well-being.

Pay: $16 - $17/hr

Shift: Sunday - Thursday 7:00 am - 3:00 pm

Note: The primary responsibility of this position is driving, with 90% of the time spent on driving.

Responsibilities

• Assist clients with gathering personal belongings and ensure all necessary paperwork is completed and signed before discharge.
• Guide clients through the discharge process and provide them with necessary information for their continued care.
• Safely transport clients from the healthcare facility to their home using company vehicles equipped with cameras and mobile phones with Mediroutes.
• Ensure clients' safety and comfort during the transport process, following all protocols and safety guidelines.
• Perform follow-up calls with clients to ensure they have settled into their home environment and address any immediate needs or concerns.
• Work closely with Behavioral Health Technicians (BHT), case coordinators, and transportation teams to ensure seamless transitions for each client.
• Communicate effectively with the interdisciplinary team to update and coordinate on each client's progress and needs.
• Maintain accurate and timely documentation of client transitions, including transportation logs, appointment confirmations, and follow-up calls.
• Ensure all required forms are completed and submitted in compliance with company and healthcare regulations.
• Utilize company-issued mobile devices, including phones with GPS and Mediroutes, for route optimization and client updates.
• Use in-vehicle cameras for documentation of transport activities to ensure safety and compliance.
• Exercise discretion and maintain confidentiality with regard to all company information.
• Complete all required training as designated by the company and accreditation/licensing entities.
• Other duties as assigned.
  
  

Required Qualifications

• High school diploma or equivalent; additional education or certifications in healthcare or case coordination preferred.
• Experience in healthcare, behavioral health, or case management preferred.
• Valid driver’s license and clean driving record for use of company vehicles.
• Current CPR, AED, and First Aid - must be obtained as soon as possible.
  
  

Job Knowledge, Skills, And Abilities

• Excellent oral and written communication and interpersonal skills.
• Sound clinical judgment and excellent clinical skills.
• Ability to problem-solve by gathering and analyzing information.
• Ability to handle a crisis or potential risk situation and react appropriately.
• Working knowledge of federal and state standards as well as regulating body and compliance standards.
• Comfortable working independently and as part of a team.
• Strong interpersonal skills and the ability to communicate effectively with clients, families, and colleagues.
• Ability to handle multiple tasks, remain organized, and manage a dynamic schedule.
  
  

Physical Demands: While performing the duties of this job, the employee is frequently required to talk or hear. The employee is regularly required to sit, use hands to finger, handle, or feel, and reach with hands and arms. The employee is occasionally required to climb stairs, stand, walk, stoop, twist, kneel, or crouch. The employee must occasionally lift and/or move up to 25 pounds and seldom lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment: The noise level in the work environment is usually moderately quiet and indoors. This position will require local travel and will be scheduled based on operational needs. Incumbent may be exposed to virus, disease, and/or infection from clients in the work environment. Incumbent may be exposed to traumatic situations (e.g., psychiatric).

Pyramid CORE Values

We are committed and proud to live our CORE values and use them to inspire those around us. Our employees are expected to align with these values, behaviors, and standards. We are held accountable for upholding these CORE Values: INTEGRITY is striving to be honest, transparent, and ethical when dealing with clients, staff, and the community. DEDICATION is demonstrating an unwavering commitment to always provide exceptional care and support to those we serve is needed daily. COLLABORATION is a steadfast, team-focused approach; working together to achieve excellence. PASSION is genuine, compelling, and relentless desire to improve lives and support Pyramid Healthcare’s mission.

Total Rewards For Full-Time Positions

• Medical, Dental, and Vision Insurance
• Flexible Spending Accounts
• Life Insurance
• Paid Time Off
• 401(k) with Company Match
• Tuition Reimbursement
• Employee Recognition Programs
• Referral Bonus opportunities
• And More!
  
  

Want to know more?

To learn more about Pyramid Healthcare, and how you can achieve personal and professional growth, visit us at: https://bit.ly/Pyramid-Careers.

Pyramid Healthcare, Inc. is proud of its diverse workforce, and is an Equal Opportunity Employer.