Patient Care Coordinator/Front Office Admin

Join a Growing, Purpose-Driven Physical Therapy Team at Impact Physio in South Abington Twp, PA!

Are you a detail-oriented, organized professional who thrives in a healthcare environment? Do you take pride in supporting both patients and a clinical team in a meaningful way? If so, we want you to join our team!

Impact Physio, a small and dynamic physical therapy clinic, is expanding—and we’re looking for a Patient Care Coordinator/Front Office Admin to manage our front desk and insurance operations. In this role, you’ll be the cornerstone of our clinic’s day-to-day operations, ensuring our patients receive the care and attention they deserve.

We’re currently reviewing applications—apply today and start the next chapter of your career in healthcare!

Why You’ll Love Working at Impact Physio

We’re committed to delivering exceptional care, and that starts with a seamless experience from the moment a patient walks in the door. As the first point of contact, you’ll be key to shaping patient experiences and supporting a well-oiled clinic.

What sets us apart:

• Supportive, Tight-Knit Team – Your role will make a big impact, and we’ll ensure you feel supported every step of the way.

• Meaningful Impact on Patient Care – Your efforts will directly contribute to keeping patients on track with their recovery.

• Autonomy Ownership – You’ll manage key operations like insurance verification and scheduling, helping to keep the clinic running smoothly.

• Growth Opportunities – We encourage and invest in your professional development to help you grow within the practice.

What You’ll Do

Insurance & Authorization Management

• Verify insurance benefits for physical therapy services and communicate coverage details clearly to patients

• Secure and manage prior authorizations, ensuring timely approval for uninterrupted care

• Proactively track authorization expiration dates and initiate reauthorization requests

Scheduling & Patient Communication

• Manage clinician schedules to optimize productivity while ensuring quality one-on-one patient care

• Track patient attendance and ensure they remain compliant with their treatment plans

• Handle patient cancellations and reschedules promptly, ensuring continued care and recovery

Front Desk Operations

• Oversee front desk operations, ensuring a smooth, welcoming environment for all patients

• Manage patient check-ins and check-outs, process payments, and address patient inquiries

• Maintain accurate patient records and complete all required documentation in a timely manner

Communication & Team Collaboration

• Act as the communication hub between patients, clinicians, and administrative staff

• Support and train team members on insurance processes, compliance, and best practices

• Identify and recommend improvements to enhance the front desk workflow and patient experience

What We’re Looking For

• Previous experience in a medical office, ideally within a physical therapy or rehabilitation setting

• Strong understanding of insurance verification and authorization, as well as healthcare compliance

• Excellent customer service and communication skills

• Ability to manage multiple priorities in a fast-paced environment

• Proficiency in EMR systems (Prompt EMR experience is a plus) and Microsoft Office/Google Workspace

• Knowledge of HIPAA and healthcare compliance standards

Bonus Points For:

• Experience with Prompt EMR

• Familiarity with physical therapy billing and coding

• Passion for helping patients and contributing to the growth of a small business

Compensation & Benefits

• Competitive salary based on experience

• Health insurance, paid time off (PTO), and retirement plans

• Opportunities for professional growth and development

Apply Today

If you're ready to work in a supportive and rewarding environment where your contributions are recognized and valued, apply now to join Impact Physio.

This isn't just a front desk job—it’s a chance to make a real difference in people's lives while growing your career in a vibrant, patient-focused practice. We can’t wait to meet you!

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• Health insurance
• Opportunities for advancement
• Paid time off
• Retirement plan

Application Question(s):

• How many years experience do you have in front office role in a Healthcare or Physical Therapy Setting?
• Do you have experience with EMR systems --- If so which ones?
• Do you have experience with sales/calling leads to schedule them?
• If not, are you open to participating in training in house?
• If yes to the above, could you share more on same here:

Work Location: In person

Salary : $16 - $18