Ecommerce Customer Service Representative

Join The Perfume Spot, a fast-growing online retailer, as a Customer Service & E-Commerce Support Representative. You’ll help customers with orders, returns, and product questions while keeping our website listings accurate and up-to-date. If you’re detail-oriented, tech-savvy, and love delivering great service, we’d love to hear from you! This is an onsite, full-time position with a compensation range of $16-$20 per hour).

What You’ll Do

• Answer phone calls and respond to emails regarding orders, shipping, and product information
• Help customers place orders, process returns/refunds, and track shipments
• Resolve customer issues quickly and professionally
• Maintain accurate records in our CRM (Zendesk preferred)
• Update website product descriptions, pricing, and images
• List Outlet items and process returned products
• Research competitor pricing and assist with product updates
• Collaborate with internal teams to improve service and operations
• Other tasks as assigned by supervisor or management

Schedule & Overtime

• Overtime available (paid at 1.5x hourly rate)
• 3–5 hours/week after hours or weekends
• 7-day schedule during peak holiday season

What We’re Looking For

• 6 months of customer service experience (retail/e-commerce a plus)
• Excellent communication and problem-solving skills
• Detail-oriented and organized
• Comfortable with CRM systems (Zendesk preferred)
• High school diploma or equivalent (degree preferred)

Preferred

• Experience in perfume, cosmetics, or related industries
• Multilingual abilities

Compensation

• Competitive pay (commensurate with experience) $18-$20 per hour
• Overtime pay and seasonal incentives
• Opportunities for growth in a fast-paced e-commerce environment

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• On-the-job training
• Paid time off

Work Location: In person

Salary : $16 - $20