What are the responsibilities and job description for the Patient Service Representative position at PUTNAM COUNTY HOSPITAL?

Job Summary:	Greets patients, organizes patient files, and moves patients through a pre-determined schedule of appointments at a physician's office.
Job Duties/Responsibilities:
•	Welcomes patients and visitors to the medical office by greeting patients and visitors in person and on the telephone and answering inquiries or referring questions to other staff members
•	Efficiently conducts check-in, check-out, and rescheduling procedures
•	Verifies insurance coverage
•	Collect copays and balances at time of appointment
•	Answers, triages, and appropriately routes incoming calls
•	Explains office policies, insurance coverage, and services available to patients
•	Schedules appointments for the physicians and physician assistant to optimize patient satisfaction, provider time and most effective use of examining and treatment rooms. Prepares a daily schedule of examinations for each provider
•	Accurately enters all patient demographic, billing, and insurance information in the Electronic Medical Record (AllScripts)
•	Receives, reviews, and distributes documentation to appropriate staff members in a timely manner
•	Reviews patient schedule for following day and verifies all necessary paperwork is on file. Follows up with patients for any missing documentation
•	Follows established protocols for opening and closing office
•	Performs other duties as assigned

Qualifications:

Education Experience:	HS Graduate or Equivalent
Years of Related Experience:	None
License/Certificate Required:	No
Driver's License Required:	Yes
Travel Requirements:	>25%
Age Requirement:	18
Job Requirements:
•	Accurate data entry
•	Ability to multi-task
•	Excellent organizational and time management skills
•	Strong attention to detail
•	Ability to work well with a rural health/diverse population.
•	well-rounded personality
•	Ability to work in a fast-paced environment
•	Ability to work with integrity, professionalism, and confidentiality
•	Abides by all hospital policies and procedures
•	Abides by HIPAA (Health Information Portability and Accountability Act) guidelines
Preferred Skills:
•	Knowledge of medical terminology
•	Familiarity with Allscripts, Epic, CPSI
•	Exceptional customer service skills
•	Knowledge of Medicare, Medicaid, and other insurances

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Patient Service Representative